Should you book flight directly through airline?

Cost and convenience. When it comes down to it, booking directly through the airline is almost always more convenient. If the price changes after you buy your ticket, many airlines will get you the difference back.



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Third-party booking platforms can offer great airfare deals but fewer traveler protections. Experts recommend booking directly with your airline or a personal travel agent. Travelers say customer service can be hard to reach at online travel agencies if something goes wrong.

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In theory, they keep you from having to visit a host of different websites before booking a trip. They also provide the added benefit (in the eyes of some, at least) of populating all of your travel details in one place, from your flight to your hotel stay and car rental.

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  • You're Not The One Planning Your Travel. While not planning your travel is a pro to some, for other travelers, it's a major con. ...
  • You Add Another Person To The Equation. ...
  • You Actually Have To Find The Agent. ...
  • They're Not Great For Spur-Of-The-Moment Changes.


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You may not get the same service and perks as when booking directly from the airline. Take this into account when looking for a flight. You might be missing out on points or miles. You might miss exclusive fares and promotions.

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Using a credit card to book travel is one of our top tips for booking travel now – and always. It's one of the best ways to protect yourself against the uncertainty of travel.

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8 Costly Mistakes You're Making When Booking Flights – and How to Avoid Them
  • Always booking the cheapest fare. ...
  • Booking too early (or too late) ...
  • Buying tickets over the weekend. ...
  • Avoiding early morning flights. ...
  • Plugging in specific travel dates. ...
  • Flying home before the weekend. ...
  • Forgetting budget airlines.


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The Bottom Line: Buy Online To get the cheapest plane ticket, always book online. Even if this means booking a ticket on your phone in the airport parking lot, you'll be better off.

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Because travel agents are often working with airlines, hotels, cruises, tour companies, and more on multiple clients over multiple years, they're able to negotiate better deals and access better discounts than you'd be able to on your own. Think of it as bulk buying.

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Don't tip your travel agent. “An adviser's job is to create memorable trips for you and they get compensated for their service, so they don't expect more money on top of that,” she said.

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Travel agents can be helpful in making and changing reservations, French says, but sometimes they can end up being an unnecessary middleman. “If you need to change your hotel reservation, often it's easier to just call the hotel yourself, rather than wait for the travel agent to do it,” she acknowledges.

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The internet has opened up the questions that you used to need a travel agent for. Flights, hotels etc. can be researched and booked easily yourself without paying for the travel agent. Additionally, some people enjoy planning and finding out what to do, where to go etc.

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But travel agencies also typically fall under “high risk.” One reason for that is the higher-than-average chargeback rates that can come from bookings for a future trip that a client later wants to cancel.

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It makes sense, because the practice saps revenue from them on two fronts: Not only do passengers underpay — potentially by hundreds of dollars per ticket — but the seat on the tossed leg also could have been sold to someone else. Most contracts of carriage from major airlines expressly forbid skiplagging as a result.

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The reason why you sometimes see those price differences is pretty simple, Keyes said. People will pay more money for a nonstop flight. I'll certainly pay a premium if my flight is nonstop versus having a connection, so airlines want to take advantage of that.

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