What age group uses travel agents the most?

The Travelport survey, which was released in November, found that 50 percent of millennials or Gen Y (those born from 1981 to 1996) and 25 percent of Gen Z (those born from 1997 to 2012) nearly always turn to travel professionals for recommendations, either travel agents or tour operators.



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Whilst over three quarters of all travelers said that they typically use a travel agent/advisor to help manage their itinerary in real time, when broken down by generation a staggering 87% of Gen Z and Millennial travelers say this compared to just 50% of Boomers+ travelers.

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Travel agent demographics research summary. There are over 29,992 travel agents currently employed in the United States. 78.1% of all travel agents are women, while 21.9% are men. The average travel agent age is 50 years old.

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Do people still use travel agents? That's a question we get asked a lot at the American Society of Travel Advisors. Our members—travel advisors themselves—often get asked the same. Of course, the numbers say the answer is yes!

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Employment of travel agents is projected to grow 3 percent from 2022 to 2032, about as fast as the average for all occupations. About 8,600 openings for travel agents are projected each year, on average, over the decade.

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If you're a millennial or Gen Zer, you may be surprised by the retro hack some fellow travelers use to book seamless trips: a travel agent. Will Pay for Wanderlust! Millennials and Gen Zers are more likely to use travel agents/advisers than Boomers, according to a December 2022 Flywire survey of luxury travelers.

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As of 2023, there are over 400,000 people employed in the Travel Agencies industry in the US. The industry is forecast to grow by 7.1% throughout 2023, clearly demonstrating that demand for travel agents remains strong.

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How much does a travel agent cost? The cost of using a travel agent is generally marginal, and often, they won't charge you at all. Much of their money comes from commissions the hotels and wholesalers pay them. Before you decide to book with a travel agent, inquire whether or not they charge fees.

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Travel agencies are basically categorized into two types-: Retail Travel Agency and Wholesale Travel Agency. A retail travel agency sells tourists products directly to the public on the behalf of the products suppliers and in return get commissions.

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8 Great Reasons NOT to Use a Travel Agent
  • You Know How to Book Your Own Trips. ...
  • You Have Time to Research and Book Your Own Travel. ...
  • You Know Exactly What You Want. ...
  • You Like Non-Traditional Travel Components. ...
  • You Can Find Better Travel Deals. ...
  • Quirky or Complicated Trip Planning Scenarios.


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Agents help clients with all types of situations and are immersed in travel full-time, so they're aware of details you might not think of when planning on your own. Their knowledge and experience also gives them the foresight to prevent potential problems. “'You don't know what you don't know,'” Walker said.

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  • Low average salaries. One of the biggest drawbacks of the field is the pay travel agents receive. ...
  • It can be a demanding job. Travel agents with clients traveling worldwide often have to be on call pretty much 24/7 due to the vast time differences. ...
  • Online booking/job security.


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– but with the right mindset, hard work and an entrepreneurial spirit, you can begin your journey to becoming a successful travel agent. It's not easy, but there are few barriers, and the industry is so big you'll be sure to find a niche to fit into.

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More than half (52 percent) of Gen Z adults are considered frequent travelers, meaning they take at least three leisure trips over the previous year (Morning Consult Pro)

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70% of Gen Z and millennial respondents agree that they have been inspired to visit a destination after seeing it featured in a TV show, news source, or movie. And 61%of Gen Z and millennials agree that a top motivation for traveling in 2023 is to visit a destination because it looks great in photos and videos.

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Gen Z in Hospitality: Adapting to the Next Generation of Travellers. Generation Z or Gen Z, refers to the group of people who were born between the late 1990s and early 2010s. A diverse demographic who grew up in a rapidly changing world, shaped by technology, social media, and a growing awareness of social issues.

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Job Outlook Employment of travel agents is projected to grow 3 percent from 2022 to 2032, about as fast as the average for all occupations. About 8,600 openings for travel agents are projected each year, on average, over the decade.

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The Top 20 Most Powerful Travel Agencies in 2023
  1. Booking Holdings. (photo courtesy of Booking Holdings) ...
  2. Expedia Group. ...
  3. American Express Global Business Travel. ...
  4. BCD Travel. ...
  5. CWT. ...
  6. Flight Centre. ...
  7. American Express Travel. ...
  8. Chase Travel Group.


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