Hawaiian Airlines is one of the safest airlines in the United States, which should come as no surprise given its sterling crash-free record. The airline has a fleet comprised entirely of Boeing aircraft and an average age of 12.8 years, the third-highest in North America.
According to the AirAdvisor Airline Safety Score, Alaska Airlines, Allegiant Air, American Airlines, Hawaiian Airlines, Southwest Airlines, Spirit Airlines, and United Airlines are all the safest. Each had a perfect accident record in 2022 and had no reported incidents based on data from IATA.
While no one loves needing to call up customer service, Delta passengers have more positive experiences than most. Delta repeatedly ranks in the top two U.S. airlines in customer service and customer satisfaction, according to J.D. Power, Expedia, Forbes, and others.
A five-star airline is one that delivers the highest level of service and the best in-flight experience. One of the companies that rates airlines is the UK-based research company, Skytrax, which has been awarding individual airlines with between one and five stars.
ANA All Nippon Airways is named the World's Cleanest Airline in the 2023 World Airline Awards, ahead of Asiana Airlines in 2nd and Qatar Airways in 3rd place. The awards are based on ratings of the standard and quality of cleanliness in the aircraft cabin for airlines.
Hawaiian AirlinesHawaiian has been flying planes since 1929 and never once had a fatal accident, making it, if our stats stand up, the longest functioning carrier to have never lost a passenger. It may have suffered two bankruptcies (1993 and 2003) but it has not compromised on safety.
Singapore Airlines is universally lauded for its high-quality service and efficient operations, and also enjoys a reputation as one of the world's safest airlines since it has been accident-free since 2000. Review: read here my review of Singapore Airlines' new First Class in an Airbus A380.
What is the least trusted airline? U.S. travelers report that American Airlines is the most unreliable airline in the world when measured by the total flight problems and reported complaints in 2022. American is also the world's largest airline, so this finding may not surprise frequent flyers.
It's the second consecutive year Delta was named No. 1 by WalletHub, which studied each airline's delays, baggage issues, safety and other factors. Spirit Airlines ranks No. 2 in this year's report.
Is Southwest Airlines safe? According to AirlineRatings.com, Southwest Airlines has a 7/7 safety rating in 2023. However, Southwest is no longer part of the top 20 safest airlines in the world, like it was in 2021.
Delta excels in providing a consistently good onboard experience, understandable fees and an extensive range of credit cards that provide a good fit for every type of traveler. However, United offers travelers more destinations and American's loyalty program is easier to use.
In fact, American outranked United on most metrics in our 2023 Best-Of Awards analysis of major domestic carriers. But United has a few things going for it, including its credit card perks, more legroom in economy plus and the luxurious Polaris class.