What airlines are the worst for losing luggage?

According to Forbes Advisor, American Airlines is the worst airline for mishandled luggage, with an average of 5.34 mishandled bags per 1,000 suitcases. The top three worst airlines for mishandled luggage are Skywest Airlines and United Airlines.



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Delta Air Lines Compared with the previous year, Delta Air more than doubled the percentage of passengers' bags that were lost, stolen, delayed, or pilfered under their care, which was only 2.42 out of 1,000 in October 2020.

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Allegiant Air topped the list for the second year in a row for the best luggage handling, with only 0.15% being mishandled. It was followed by Southwest and Hawaiian at about equal rates.

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8 ways to prevent your luggage getting lost
  1. While there's no definitive way to stop your luggage from getting lost, there are some steps you can take to give your bags a better chance. Make sure your bag is tagged properly. ...
  2. Make clear where it's going and who owns it. ...
  3. Avoid tight layovers. ...
  4. Make your bag stand out.


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The risk of mishandled luggage drops dramatically when you book a direct flight. That's because about a third of mishandling happens when transferring bags for a connecting flight. The more connecting flights, and the more inter-airline transfers, the greater the risk.

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If you must check your suitcase, try to book a non-stop flight whenever possible — especially if you're flying international. According to SITA, the mishandling rate on international routes is 8.7 bags per thousand passengers; on domestic routes, it's 1.85 bags per thousand.

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Hard-Shell Luggage
The most durable, but also the heaviest, is aluminum. Hard-shell luggage often features a 50/50-split opening, allowing you to pack two sides equally and stabilize the contents with an interior strap or a middle divider.

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What are the airlines' responsibilities when your bag is lost? Once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags' contents - subject to depreciation and maximum liability limits.

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Odds are slim your airline will lose your luggage. According to the Air Travel Consumer Report issued by the U.S. Department of Transportation, you face less than a 1 percent chance that a major airline will misplace your bags; in 2022, there were only about 7 reports of mishandled bags per 1,000 passengers.

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The leading cause of lost luggage is the mishandling of the bags between flights or from the sorting office to your airplane.

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Here's the ranking of US airlines from MOST complaints in May 2022 to LEAST complaints in May 2022:
  • American Airlines (575 complaints)
  • United Airlines (400 complaints)
  • Frontier Airlines (301 complaints)
  • Delta Air Lines (281 complaints)
  • Spirit Airlines (269 complaints)
  • JetBlue Airways (244 complaints)


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Consider hard-shell luggage if you want durable, easy-to-maneuver luggage with a robust exterior to protect your valuables. Soft-shell luggage can be for you if you're seeking versatility, ease of packing, and a big interior.

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The 12 Most Durable Luggage Brands
  • Eagle Creek. Credit: Eagle Creek. ...
  • Samsonite. Credit: Samsonite. ...
  • Delsey. Credit: Delsey. ...
  • Travelpro. Credit: Travelpro. ...
  • Victorinox. Credit: Victorinox. ...
  • American Tourister. Credit: American Tourister. ...
  • Paravel. Credit: Paravel. ...
  • Hartmann. Credit: Hartmann.


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Also, hard shells tend to be heavier, but soft-sided ones can damage more easily. There are good and bad features for both and, in the end, it really comes down to personal preference.

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Most people tend to buy black or navy suitcases, says Phil Dengler, co-founder of the travel site The Vacationer. It can hide normal wear and tear—such as scratches—better than a light-colored one, and let's face it, darker tones can be a simple choice to default to when shopping for baggage.

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25 - 27 Checked Luggage These sizes are the most popular size of luggage to check. They are ideal for trips of 5 to 7 days, or longer, depending on how you pack. They have a large capacity for multiple outfits, shoes, and toiletries.

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You will probably get your luggage back; when you do, be sure to give it a thorough check for damage, and missing items. If items are found damaged or missing, the airline should repair them or replace them.

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How Often Do Airlines Lose Luggage? Luggage Hero recently found that more than 680,000 bags were either lost or mishandled in the first quarter of 2022 alone. This means that roughly seven out of every one thousand bags will experience issues during transportation.

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Usually, they appear somewhere within a day or two and go on to be reunited with their owners. With most airlines, passengers qualify for compensation after their bags are lost for more than 24 hours to cover necessary expenses. However, in around 5% of cases, the bags never come back.

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During the first three months of 2023, over 721,000 bags checked on domestic flights were mishandled out of 113 million checked bags in total—an average of 0.64 bags per 100 checked bags, per the U.S. Department of Transportation. That's up from 2019, when 0.59 bags were mishandled per 100 checked bags.

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