Which airline has the best baggage handling?

Allegiant Air topped the list for the second year in a row for the best luggage handling, with only 0.15% being mishandled. It was followed by Southwest and Hawaiian at about equal rates.



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Which airlines are the worst for lost, delayed or damaged luggage? American, the largest airline in the world, ranked at the top for mishandling luggage, closely followed by economy carrier JetBlue. Here's the list.

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Most domestic airlines allow passengers two carry-on items, depending on their fare type. For example, Southwest stands out among carriers for allowing passengers two free carry-on bags and two checked bags, regardless of fare type. That's also the case for Delta, American, Alaska and Hawaiian passengers.

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Southwest is the only airline that provides 2 FREE CHECKED BAGS for all fares.

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Here's the ranking of US airlines from MOST complaints in May 2022 to LEAST complaints in May 2022:
  • American Airlines (575 complaints)
  • United Airlines (400 complaints)
  • Frontier Airlines (301 complaints)
  • Delta Air Lines (281 complaints)
  • Spirit Airlines (269 complaints)
  • JetBlue Airways (244 complaints)


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8 Things You Can Do To Prevent Your Luggage From Getting Lost Forever
  1. Remove old airline tags and stickers. ...
  2. Pack essentials in your carry-on. ...
  3. Get a distinct luggage tag. ...
  4. Keep your info inside your luggage too! ...
  5. Get a smart luggage tag. ...
  6. Remove loose straps from your bags. ...
  7. Take a photo of your luggage. ...
  8. Check-in early.


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How to Avoid Losing Your Bags
  1. Carry On Those Wayward Bags. ...
  2. Label Your Baggage Outside. ...
  3. Label Your Baggage Inside, Too. ...
  4. Color Tag Your Bag. ...
  5. AirTags, Anyone? ...
  6. A Picture Is Worth a Thousand Descriptions. ...
  7. Tear Off Old Tags. ...
  8. Be Waiting for Your Bags.


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Because softshell luggage has more give, a hard shell suitcase can be better at protecting fragile contents, assuming you cushion it well inside. On the other hand, that rigid exterior makes hardshell bags unable to be compressed to squeeze into tight spaces like softsided bags are more apt to allow.

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The airlines don't choose sides when it comes to luggage. It is entirely your choice whether you'd like to carry hard-sided or soft-sided luggage for your journey. However, it is important to consider the size and weight restrictions as well as the durability of the bag when making your choice.

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Generally, you're allowed one carry on and one personal item, such as a purse, suit bag, briefcase. As long as your backpacks conform to the airline size specifications for hand luggage, it's not a problem that both your carry-ons are backpacks.

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While this can be confusing, most popular airlines allow you to bring a carry-on and personal item, such as a backpack or purse. In general, your personal item should be smaller than your carry-on and under the specific airline's carry-on dimensions, allowing it to fit under the seat in front of you.

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1. Fly Southwest whenever you can. It's the only major carrier in the U.S. that doesn't charge for checked or carry-on bags. Delta, American and Alaska, meanwhile, never charge for a carry-on.

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The finance website WalletHub ranked US airlines best to worst based on government data. Delta Air Lines took the top spot, scoring high in reliability, comfort, and customer satisfaction. Southwest ranked last, with American, JetBlue, and Frontier also near the bottom.

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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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Among the top ten most stressful airports throughout the country, according to this survey, Albany International Airport lands in the top spot!

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According to the Department of Transportation, airlines are liable for up to $3,800 for lost, damaged or delayed bags. International flights fall under different rules; the maximum baggage liability is about $1,780. (Airlines can pay you more than that, but they're not required to by law.)

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