What airlines to avoid right now?

In the 2023 American Customer Satisfaction Index, which collected data from April 2022 to March 2023, Spirit earned a score of 64 out of 100, dead last out of 11 U.S.-based airlines. According to The Vacationer, Spirit was also the most avoided airline for every single age group.



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For the third year in a row, Hawaiian Airlines scored the top spot as the most reliable U.S. carrier across these metrics. It had the lowest cancellation rate (fewer than 1% of its scheduled flights were canceled) and bumped just four passengers out of the nearly 10 million people it carried in 2022.

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The Best Airlines in the U.S.: 2023 Readers' Choice Awards
  • Tradewind Aviation.
  • JetBlue Airways. ...
  • Alaska Airlines. ...
  • Southwest Airlines. ...
  • United Airlines. ...
  • American Airlines. ...
  • Allegiant Air. ...
  • Frontier Airlines. ...


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In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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According to data gathered by the Bureau of Transportation Statistics, the best time to fly is between 6 and 7 a.m. Flights with scheduled departures in that timeframe arrived just 8.6 minutes late, on average. Meanwhile, flights that take off before 6—or between 7 and 8 in the morning—are fairly punctual, too.

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Based on the most recent data available from 2022, these are the airlines with the worst track record for on-time flights.
  1. Allegiant Air. Coming in at the top (or rather, bottom) of the pack is Allegiant Air. ...
  2. JetBlue. ...
  3. Frontier Airlines. ...
  4. Spirit Airlines. ...
  5. Southwest Airlines.


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Tuesday was the clear winner with the least cancellations and the least flight delays, with Monday close behind. According to the study, the best days of the week to fly are Tuesday and Monday, and the worst days of the week to fly are Thursday and Friday.

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Top 10 safest airlines to fly on right now
  • Delta Airlines. Major crashes in the last 50 years: 7. ...
  • American Airlines. Major crashes in the last 50 years: 14. ...
  • International: Qatar Airways. Major crashes in the last 50 years: 0. ...
  • International: Etihad Airways. Major crashes since operations started: 0.


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#1 Delta Airlines - The US' Most Reliable Airline If you're looking for the most reliable airline in 2022 and 2023 overall, that title is awarded to Delta Airlines, who had the highest on-time flight percentage - 83.52% (2022) and 80.18% (2023).

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JetBlue scores at the top for the best airlines with comfortable economy seats. Passengers will enjoy an above-average seat pitch of 32-34” and a seat size of 17.8 – 18.4”. Not to mention, JetBlue is one of only two domestic airlines in the U.S. that offers free WiFi to passengers.

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Airlines with the Most Seat Space in Economy
  • Jet Blue. Jet Blue is the leader in the “most pitch” and “widest seat” contest because the majority of their economy and coach class seats are roomy. ...
  • Air Canada. ...
  • Virgin America. ...
  • Hawaiian Airlines. ...
  • American Airlines. ...
  • Cathay Pacific. ...
  • Emirates.


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Frontier Airlines has had the worst on-time arrival performance so far in 2023. Just 65.41% of Frontier flights arrived on time from January through April 2023. The next-worst airlines were Hawaiian Airlines (66.39%) and Spirit Airlines (66.97%).

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The overall worst airport in the US for delays is JFK, based on our study of over 40,000 flights from the summer of 2022. JFK is followed by Chicago Midway, Newark, Orlando International, LaGuardia, and Denver.

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Just like us after a night of good sleep, airline circulation is freshest in the morning. If your flight departs in the morning, you are less likely to be affected by delays that stack up during the day and push back or cancel departure times.

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Historically, June is the worst month for travel: It's a hugely popular time for travel, but that also brings problems. The biggest arrival delays of the year happen in June for 30 out of 50 largest airports in the U.S.

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Research produced by travel booking site Expedia revealed that later flights are often the most problematic. In fact, flights that depart after 3pm have the highest chance of being cancelled – a 50 per cent higher chance, on average, than those that depart earlier in the day.

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For the third year in a row, Hawaiian Airlines scored the top spot as the most reliable U.S. carrier across these metrics. It had the lowest cancellation rate (fewer than 1% of its scheduled flights were canceled) and bumped just four passengers out of the nearly 10 million people it carried in 2022.

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Contrary to popular belief, airlines don't cancel flights just to save money, for instance if there aren't enough passengers to make it worth their while. But they do cancel flights to prevent even wider cancellations and delays. Flights don't often exist in isolation, but are interconnected as part of a complex route.

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In the meantime, these are the best and worst airlines in the U.S. based on passenger satisfaction levels, by cabin:
  • Best in First and Business Class: JetBlue Airways, Delta Air Lines, United Airlines.
  • Worst in First and Business Class: American Airlines, Alaska Airlines.


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Among the largest carriers, Delta had the lowest complaint rate at 2.66 while Southwest Airlines had the highest at 6.75. PIRG found consumers filed more complaints against U.S. airlines in 2022 than in any year in at least a quarter century.

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