What are guest expectations? Guest expectations are the amenities, services, and overall customer experience that individuals anticipate when they stay at a hotel.
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First impressions are everythingGuests often travel a long way to enjoy a hotel and travelling can be stressful, so the 'check in' experience should be as seamless as possible. Extra touches such as providing warm hand towels, a snack or a refreshing drink encourages guests to relax and puts them at ease.