What are the 3 primary activities of front office?
What are the 3 primary activities of front office?
Operational Structure of Front Office
- Reservation - It includes handling request of customers for reserving accommodations.
- Reception - It includes receiving the guests according to the highest standards and registering them appropriately. ...
- Guest Services - They are also known as Uniformed Services.
What are at least 5 basic responsibilities of the reservation clerk?
What Do Hotel Reservation Clerks Do?
- Answer calls and emails to provide rate and availability information.
- Utilize computer system to update and confirm reservations and room availability.
- Explain hotel amenities and surroundings.
- Confirm and update reservations, including entering data into online system.