- Research.
- Booking.
- Pre-Arrival.
- Arrival.
- Occupancy.
- Checkout / Departure.
- Post-Stay.
5.1 Hotel development process Five distinct and generally sequential phases can be distinguished when a hotel is being developed (Baltin, 1999: 30): 1) development planning 2) assembly of the development team 3) feasibility analysis 4) project implementation 5) initial marketing and operations.
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A Hotel Concept is designed around 7 components that cover all aspects of running it successfully: The Story, The People, The Space, The Identity, The Services, The Content, and The Channels. Starting from the central story, components are interconnected and work side by side to build a unique, coherent whole.
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1. Front Office Department: This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department is considered as the nerve centre of a hotel.
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