What are the consequences of double booking?

Consequences of Double Bookings. Double booking is not only frustrating for guests but can add to your business expenses. The highest cost is negative reviews your guests will leave online about their experience at your hotel, affecting how people view your business.



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You should immediately let the customer know if you double book them with someone else. Deliver the news politely, and let them know the service requires some waiting time. Patiently answer any questions they may have.

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If your flight is overbooked and you're willing to give up your seat, experts advise negotiating with airline staff to drive up your compensation package before accepting. “Many times you can negotiate for things like a better flight, hotel vouchers, meal vouchers and lounge passes,” Keyes says.

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If you accidentally booked two hotel rooms on the same reservation dates, the best thing to do is contact the hotel directly as soon as possible. Explain your situation and ask if they can cancel one of your reservations or combine them into a single room.

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If an Airbnb host double-books, they may have to face various consequences. On top of a dissatisfied guest, it may mean cancellation fees and the loss of your Superhost status.

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Sometimes overbooking happens simply because a guest doesn't check out when they are scheduled to leave or if a room becomes “out of service” due to an unexpected maintenance issue. Sometimes, however, simultaneous bookings happen when two guests book the same room from different channels at the same time.

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