What are the least reliable Airlines?

As you can see, the lowest-performing airlines were JetBlue, Spirit, Frontier, American, and United. While Hawaiian Airlines took the top prize, followed by Delta, Alaska Airlines, and Southwest. So, why the low marks for certain airlines? A simple breakdown of the data is necessary to understand.



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U.S. travelers report that American Airlines is the most unreliable airline in the world when measured by the total flight problems and reported complaints in 2022. American is also the world's largest airline, so this finding may not surprise frequent flyers.

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The study also looked at UK data with easyJet (U2) ranking top on the list with over 20,906 total complaints.

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Here are the ten worst airlines, according to travelers in the United States: American Airlines: 2,183 flight problems and 6,491 reported complaints. United Airlines: 1,583 flight problems and 5,135 reported complaints. Spirit Airlines: 1,102 flight problems and 3,206 reported complaints.

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Ryanair has a safety rating of 7 out of 7 from AirlineRatings.com. Ryanair was named one of AirlineRatings.com's Top Ten Safest Low-Cost Airlines for 2022.

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Yes, Wizz Air is safe to fly. Wizz Air has been ranked in Top 20 safest low cost airlines. Wizz Air is not on a EU Air Safety Blacklist. Wizz has a fleet of new airplanes, average age of 4.7 years. However, we have identified few recorded flight safety incidents, less than that that of other similar airlines.

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British Airways is a British carrier. Frequent travelers give the airline an average rating of 7.3/10. This is above the general average . Over the last 12 months the rating has been trending upwards.

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popularity is the % of people who have a positive opinion of a airline. Find out more
  1. 1 British Airways61%
  2. 2 Virgin Atlantic47%
  3. 3 Emirates47%
  4. 4 TUI Airways46%
  5. 5 Jet2.com45%
  6. 6 EasyJet43%
  7. 7 Qantas43%
  8. 8 Qatar Airways42%


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“With over 3,000 responses on a recent poll I posted, 77% said that easyJet had the best customer service, followed by Ryanair at 15% and Wizz Air at a mere 9%. However, by adding Tui and Jet2 into the mix, easyJet slipped down to third place after Jet2 – who stormed ahead – followed by Tui.”

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Jet2.com – which flies from 10 UK airports to more than 65 destinations – came out top with an overall customer score of 80%. It was one of only two short-haul carriers – the other being the airline Norwegian, which scored 74% – to achieve “recommended provider” status.

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Spirit. Like Frontier, Spirit has the skinniest rows of any American airline, with a seat pitch of 28 inches — and they don't recline. Spirit lagged at 8 out of 10 American airlines studied in the in The Points Guys' 2021 report.

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How the major airlines ranked for cancellations in 2022
  • Hawaiian Airlines and its partners – 0.92% of flights canceled.
  • Delta Air Lines and its partners – 2% of flights canceled.
  • Alaska Airlines and its partners – 2.16% of flights canceled.
  • United Airlines and its partners – 2.71% of flights canceled.


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From a business standpoint, Wizz Air, like other low-cost carriers, has a model based on economies of scale. Rather than taking a large profit from each traveler, the airline takes a smaller profit while carrying more passengers. This is why you won't find a premium cabin on any of Wizz Air's all-economy planes.

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It's official: Jet2 is your favourite short-haul airline. Almost 30,000 readers voted in the 2023 Telegraph Travel Awards, with the Yorkshire-based airline trouncing the likes of British Airways (which finished 12th), EasyJet (10th) and Ryanair (22nd).

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Ryanair's low fares are a result of clever cost-cutting tactics, such as eliminating in-flight amenities, using cheaper secondary airports, and charging for extras like drinks and snacks.

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