If your flight is diverted, the airline must get you to the destination airport on your ticket or reservation at no extra cost to you.
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The time line shows the number of diversions of major US air carriers from 1990 to 2017. In 2017, out of over 5.67 million operations, 12,530 of such flights were diverted.
For domestic flights in the U.S., airlines have to pay you 200% of the value of your one-way ticket up to $775 if you arrive at your destination one to two hours past your originally scheduled itinerary or 400% of the one-way ticket price, up to $1,550 if your arrival delay is longer than two hours.
There's no official requirement for passengers to receive a refund or reimbursement as a result of a flight delay, though the DOT's delay and cancellation dashboard can help travelers better understand what they're entitled to.
How do I accept or refuse a schedule change? Usually, you don't have to do anything when you agree to the schedule change. Just present yourself at the airport after checking-in. If you want a different flight or a refund, however, you must contact the airline.
When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking. If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.
“It is 'normal' to expect around 1 to 2 percent of flights to be canceled,” said Gary Leff, author of ViewFromTheWing.com. He added that around 20 to 25 percent of flights are late by at least 15 minutes, though it's harder to track the range of how delayed flights are.
Situations attributable to the carrierAccording to the law, financial compensation must be paid for changes for which the customer is informed less than 14 days before the scheduled departure time.
Under EU261 rules, you may be entitled to up to 600 euros (~$630) in compensation if you arrive at your destination four hours late (or more) when flying long-haul, with lower payouts on shorter flights within Europe.