What can I use Southwest vouchers for?

Southwest LUV Vouchers are valid as a form of payment toward future air fare only on Southwest Airlines through Southwest.com, the Southwest Airlines Mobile Apps and Mobile Website (only for initial flight booking), toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket Counter.



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Southwest LUV Vouchers may be redeemed at Southwest.com, on the Southwest Airlines Mobile Apps and Mobile Website (only for initial flight booking), through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations.

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A Travel Voucher can be used toward ticket fares and taxes, as well as the purchase of a Preferred or Extra Comfort seat. Travel Vouchers are not redeemable for the following: Trip Insurance, Car Rental, Hotels, Vacation Packages, Premier Club, Miles Maximizer, Gift Cards, Purchase Miles, cabin upgrades, and others.

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So the airline has offered you a voucher, which is perfectly legal, but you'd rather just have the cash. You'll need to proactively ask your airline for a cash refund in writing. The same goes for if you've booked through an online travel agency like Expedia. They are also covered under DoT rules.

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What's the law? The U.S. Department of Transportation (DoT) is clear on the issue of refunds: if your flight is canceled by the airline and you choose not to travel, you are entitled to a refund. That means the dollar amount you paid, not a voucher for the equivalent to use with the airline.

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Southwest® gift card or Southwest LUV Vouchers®: If the reservation is canceled within 24 hours of booking, please contact us. If the reservation is canceled after 24 hours, the Southwest gift card or Southwest LUV Voucher will be refunded as a flight credit.

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While credits can be used on as many flights as needed until they're fully used, vouchers can be used only on one flight, with any leftover value going to waste.

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If you've got a handful of credits or vouchers, don't worry: Most airlines easily allow you to apply up to three or more toward one transaction. Just keep in mind you can generally only use these travel credits for yourself, not someone else.

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Is it better to get a travel voucher or points? Voucher: Far more limited than a refund, these are generally valid for future travel. They may have an expiration date and may be non-transferable. Miles: Usually awarded to frequent flyers, these can be redeemed for award flights on airlines.

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If you won't be able to travel or book a trip before your voucher expires, and your airline's policies don't allow you to extend the deadline by booking a new flight and canceling it, consider calling the airline's customer service. Explain your situation, and politely request an extension on your travel voucher.

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However, airlines may offer their customers a voucher instead of a refund in such cases. In some situations, a travel voucher may seem more attractive to air travellers than a refund (repayment), as they can use the voucher on future trips with the same airline or other partner airlines to save on ticket costs.

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