What can Vrbo hosts see about guests?

Review access Only hosts have access to the guest's average star rating within their correspondence on the website. Once a booking is complete, hosts will continue to have access to the guest's star rating. Guests have access their own average rating within their profile.



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If a Vrbo host wants to remove a particularly negative review left by a guest or even delete a review they've left for a guest, they can attempt to do so by contacting Vrbo customer support and opening a ticket requesting the review be removed.

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Vrbo, another vacation rental platform, has even stricter rules: no cameras or other surveillance devices anywhere inside a property. They are permitted in outdoor areas, if disclosed.

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You can rate your guests when they book your property paying through our sites. When a guest submits a booking request and they've been rated by previous owners, their rating will display within the conversation for the owner. On checkout day, a marketplace feed card will display in your account to review your guest.

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Tips to avoid Vrbo scams
  1. Use the Vrbo payment platform. ...
  2. Watch for spelling and grammar that seems “off.” When a listing has too many usage errors or if an email has a lot of typos, that's usually a warning sign of a scam.
  3. Don't “refund” overpayment. ...
  4. Check other listings. ...
  5. Be wary if there aren't many reviews.


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How strict is Vrbo? Vrbo isn't very strict in terms of enforcing ID verification checks for its guests. They don't complete background checks outside the personal information a guest provides. A host can request a government ID to stay at their vacation rental site but this is completely optional.

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Surveillance devices should only be used for security purposes. Location and coverage of devices must be disclosed on the property description page (see Edit your property listing for step-by-step instructions).

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Travelers should always be cautious of brand-new vacation rental listings because it's a lot more difficult to tell if it's a fake listing or not. For one, it means that there are no reviews to find out what the property and host are like.

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If you've chosen 24-hour Review as your booking type, travelers can submit a booking request and you'll have 24 hours to accept or decline. We ensure you stay informed by sending email notifications whenever you receive a booking request.

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Although both VRBO and Airbnb take precautions to guarantee the protection of their visitors, Airbnb poses more potential dangers for guests simply because it allows visitors to remain in shared spaces.

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Vrbo's rules are more straightforward. While security cameras are allowed on the outside of a property, they are never permitted inside: Surveillance devices, which use any form of capture device such as a camera or an audio recorder, can't be used inside of a property.

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Vrbo separates the number of adults and children for reservations but doesn't support different rates for adults and children. It charges based on the number of guests.

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