What disabilities qualify for preboarding on Southwest?
Preboarding is available for Customers with disabilities who need a specific seat to accommodate a disability, need assistance boarding the aircraft, or need to stow an assistive device.
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Southwest allows preboarding only for customers who 1) need a specific seat on the plane, or 2) need assistance boarding the plane. If you find that having a specific seat helps with your anxiety, that would be a way for you to preboard.
At the check in or gate, you simply state that you need to pre-board for medical reasons and need a specific seat, and show your ID. They cannot ask specifics of why you need to pre-board, but this covers enough to be able to pre-board on Southwest.
Airline Passengers with Disabilities Bill of RightsA person with a disability may have a physical or mental impairment that impacts a major life activity - such as walking, hearing, or breathing. This may be on a permanent or temporary basis.
What are the Rapid Rewards Rules and Regulations? Rapid Rewards is a rewards program offered by Southwest Airlines® Co. for Southwest Airlines Customers.
Pre-boarding with DiabetesAnyone in your travel party can also pre-board with you. All you have to do is wait for the TSA agent to call for pre-boarding for eligible people with disabilities and walk up to the desk and scan your boarding pass.
Purchase Upgraded BoardingYou can purchase a Southwest Upgraded Boarding — and guarantee an A1 through A15 boarding position — starting 24 hours before departure. The cost is variable and starts at $30 per flight segment, reaching as high as $80 per segment.
Generally, airline personnel may not ask what specific disability the person has, but they can ask questions regarding the person's ability to perform specific air travel-related functions, such as boarding, deplaning or walking through the airport.
Fliers who qualify for preboarding get on the plane before all other travelers, including first-class passengers. So, if you are eligible, you can get settled in your seat before the regular boarding process begins.
To use this service, please contact the carrier during the booking process or directly before the flight. You can do it by phone or by filling a special form (among other things, you must provide knowledge about the medical condition of the passenger, including the need to provide him with a wheelchair). Attention!
For one thing, most airlines determine boarding groups based on ticketing class (first, business, economy or basic economy). Most airlines also base boarding class on passengers with disabilities, families with children under a certain age, active military members or other similar situations.