What do I do if Uber Eats gives me the wrong order?

While we're confident that our policies and principles for order errors are robust, we're always willing to review cases where you feel there may have been mistakes. Please note: we require you to use the dispute button in the Orders tab in Uber Eats Manager to submit a dispute request within 30 days of the order date.



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If you had an issue with your order, the item you ordered was different from what was delivered to you, or there was an item in your order that was missing, Uber Eats will refund you.

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The restaurant will not be responsible for any costs associated with support tickets. The restaurant service fee will still apply to all refunded orders. Refunds that the restaurant are responsible for will be automatically deducted from the restaurant's weekly payment statement.

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Please note: we require you to use the dispute button in the Orders tab in Uber Eats Manager to submit a dispute request within 30 days of the order date. We aim to resolve disputes within about an hour; you can use the tracker to know when to expect a response. All disputes will be evaluated individually.

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Things You Should Know
  1. Call customer support at 1-800-253-9377. ...
  2. To chat with customer support, in the app go to Account ? Help ? Help With an Order. ...
  3. There is no longer a support email address for Uber Eats, but you can DM @Uber_Support on Twitter.


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In addition to the online customer support system, Uber also offers an in-app customer support feature. This feature allows riders, drivers and delivery partners to chat directly with an Uber representative in real time.

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24/7 phone support To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

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The safety and well-being of everyone who uses Uber Eats is always our priority. We have updated our delivery experience to be as contactless as possible: all deliveries are now contact-free and we have communicated to Eaters that all orders will be delivered this way.

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Just select “leave at. door” at checkout for a no-contact delivery.

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Call Uber on the phone Uber has a 24/7 local support line for general customer service: 800-593-7069.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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Just open the “Help” section and select 'Call Support' to be connected to our support team via the app.

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How many times can you get a refund from Uber Eats? Currently (as of Jan 2021) you get two automatic refunds per month. Any after that and you must contact support manually..

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Call us on +448081897190 or +448085015525 You can call us 24 hours a day, 7 days a week. Please note that this phone line only offers support for users or trips taken in the UK. You can also call the support line via your Uber app: Tap the 'Help' button in the menu.

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The best way to Uber contact customer service and get help is in the Trips and Help section of the app. You can report an issue with your ride, ask for a refund or fare adjustment, report a complaint about your driver, or handle any other issue that you might have with Uber.

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Contact our team 24/7 via the Help section of the Uber app, or submit a question at help.uber.com. If you contact Uber through help.uber.com, you'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

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