What do people want most in a hotel?

A high-quality but authentic service These days though, guests' expectations in a hotel are through a higher level of clean and basic amenities, a level that goes way beyond just a comfortable bed, clean rooms, corridors, a reliable WIFI connection, and other complimentary toiletries.



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There's no better way to do this than to offer an outstanding food menu selection and amenities, improved room bookings, competitive prices, and discount offers. But that's not all. A challenge common to hotels seeking to attract new guests to their hotel is the challenge of an overcrowded and competitive marketplace.

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What are the three most important expectations of guests in a hotel? The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.

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The 6 Most Important Things To Hotel Guests
  • Hotel Cleanliness. One of the most important aspects of any hotel is its cleanliness. ...
  • Room Comfort. Guests want to feel comfortable in a hotel because it is their temporary home away from home. ...
  • Quality of Previous Guest Reviews.


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Are you searching for winning strategies to bring in new guests and increase bookings at your hotel? There's no better way to do this than to offer an outstanding food menu selection and amenities, improved room bookings, competitive prices, and discount offers.

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The most common criteria that affect customer choices are, as such, reviews, hotel facilities, unique experiences, brand trust, location, and personalized marketing.

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Reward Loyal Guests and Personalize the Experience As part of your loyalty programs, provide late checkout for free, establish a tiered loyalty system, or create other amenities and ways to show your gratitude for their patronage. Also, an in-person thank you goes a long way.

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Lifestyle trends that today's guests want include an authentic local environment, food and cooking, wellness, and health. For the affluent guest who loves yoga, for example, a themed hotel might offer aromatherapy yoga rooms, week-long yoga retreats, a meditation room onsite, and a restaurant with healthy foods.

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Relevant amenities: Guests want comfort and entertainment. Rooms should be comfortable and clean, and amenities like restaurants and pools are a major bonus. Local attractions: Hotels are often located near popular tourist attractions.

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11 Things We Love About Hotels
  • 24-hour room service. Breakfast in bed at The Surrey in New York City. ...
  • Designer toiletries. Miami's Betsy Hotel features chic rooms — with even chicer toiletries. ...
  • Minibars with local treats. ...
  • High-tech rooms. ...
  • His-and-hers vanities. ...
  • Cozy robes. ...
  • Free cocktail hours. ...
  • No lines at check-in.


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The list can never be ended but as a general one, guests expect their hotel room to be clean, comfortable and inviting. They want to feel like they are being taken care of and their needs will be met by the hotel. They also expect excellent customer service, both from the front desk staff and from housekeeping.

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17 Hotel Improvement Ideas Every Hotelier Should Consider
  1. Offer Guests Mobile Check-In Experiences. ...
  2. Deploy Room Service Robots (No, really!) ...
  3. Offer Upsells & Room Upgrades in a Convenient, Unobtrusive Way. ...
  4. Power-up Your Workforce. ...
  5. Capture More Guest Information at Check-In. ...
  6. Prioritize Preventative Maintenance.


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A seven-star hotel might have any number of facilities. Pool and spa facilities will be numerous and varied, with a record-breaking range of available facilities and procedures. The restaurants will serve food prepared by Michelin-star chefs. Every suite and room might have a unique design.

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Luxury travel is not just a trip but the gateway to living a dream. The #traveler wants everything perfect, from adventure, relaxation, and pampering to experiences. They expect exclusivity, privacy, and much more to make it a memorable time.

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We claim that customer perceived value dimensions of hotels (i.e., self-gratification, aesthetics, price, prestige, transaction, hedonic, and quality) are antecedents of both customer satisfaction and customer loyalty. We also argue that customer satisfaction has direct positive influence on customer loyalty.

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Achieve Guest Satisfaction (Every Time!) in 7 Simple Steps
  1. Get to know your guests before they even check in. ...
  2. Anticipate your guests' needs (and respond to them quickly!) ...
  3. Prepare for (and personalise) your guests' departure. ...
  4. Ask your guests for post-stay feedback. ...
  5. Respond to your reviews (both positive and negative!)


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