What do you do as a reservation agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services.



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You'll need: customer service skills. excellent verbal communication skills. the ability to sell products and services.

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A Reservation Agent is the person who sets up the booking in advance, while the Receptionist is the person who welcomes the guests when they arrive at the time of their booking.

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The reservation department handles all reservation requests for accommodation, interacts with the customers and constantly monitors the room status and the reservation status.

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What does a booking agent do?
  • Scheduling tours and live shows.
  • Negotiating contracts for their clients.
  • Communicating with other industry professionals.
  • Attending meetings with clients and venue management.
  • Communicating information to and on behalf of their clients.
  • Collecting and making payments on behalf of an artist.


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What Do Hotel Reservation Clerks Do?
  • Answer calls and emails to provide rate and availability information.
  • Utilize computer system to update and confirm reservations and room availability.
  • Explain hotel amenities and surroundings.
  • Confirm and update reservations, including entering data into online system.


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Receptionists are the front-liners carrying the image of the hotel. They are involved in 8-h shift work in prolonged standing positions, exposing them to various risks.

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It's emotionally and psychologically taxing to work in a hotel. At the front desk, you're the person guests think to call and yell at - not the people who're actually the culprit.

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