What do you say at a hotel reception?

Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I'm Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.



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English Vocabulary
  1. Receptionist: Good morning. ...
  2. Client: Hi, good morning. ...
  3. R: Yes sir, we have several rooms available for that particular weekend. ...
  4. C: The 24th.
  5. R: How long will you be staying?
  6. C: I'll be staying for two nights.
  7. R: How many people is the reservation for?
  8. C: There will be two of us.


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The job of a front desk executive is intense and demanding. However, it can be very rewarding, especially for an employee who does their job efficiently.

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Receptionists are the front-liners carrying the image of the hotel. They are involved in 8-h shift work in prolonged standing positions, exposing them to various risks.

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Your job when delivering a wedding speech is to keep things light—tell an anecdote, make an emotional connection, then wish the couple well before you close out. Anything that doesn't feel definitively positive should be avoided.

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Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I'm Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.

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Table of contents
  1. Establish eye contact.
  2. Dress to impress.
  3. Ask questions.
  4. A smile goes a long way.
  5. Offer to help.
  6. Be cordial even if you're busy.
  7. Make guests feel special.
  8. Indicate points of interest within the hotel.


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The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.

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List of conversation starter ideas:
  1. How do you know the couple?
  2. Do you have any embarrassing stories about the couple?
  3. Are you doing any travel this year?
  4. Where is your favorite place in the world?
  5. Do you have any pets?
  6. Do you have any kids?
  7. Where are you from?
  8. If they have a date, ask how they met.


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As a night shift front desk receptionist, you take reservations, perform guest check-in and check-out, answer questions about hotel amenities, and create and track keys to guest rooms. Night shift can also involve light cleaning, paperwork auditing, processing credit card payments, and other end-of-day tasks.

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