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What does an online travel agent do?

An Online Travel Agency (OTA) is a web-based marketplace designed to help travelers research and plan their vacations. Online travel agencies help consumers book flights, hotels, cars, tours, or vacation rental homes directly from the supplier.



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Examples of online travel agencies include Expedia, Booking.com, and Agoda. Some OTAs—such as Kiwi.com—specialize in one single service. Others—like Skyscanner—do it all.

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A traditional travel agent is always looking to get you the right price and will do all of the necessary research to determine if it is actually the best deal. In addition, traditional travel agents have access to exclusive deals and offers that are not available online.

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Online travel agencies make money by taking a commission from the airline, hotel, car rental agency, or cruise line when you book. (At Going, we don't take any commissions from the airlines when we send our members deals.

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How do commissions vary? While the average commission range for many of the big online travel agents is 15-25%, some smaller and more niche OTAs offer lower rates – sometimes as low as 4%. It's very common for commission rates for properties on the same OTA to vary based on their region and property type.

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How much money do travel agents make? This comes down to certain factors such as the type of clients, level of expertise and the ability to offer specialized services. According to Indeed, the average salary of a travel agent in the US is $49,608 but there are many making up to six-figure incomes.

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Generally, leisure travel agencies' main revenue is from commissions vendors pay on vacation packages, cruises, air, and other add-ons. However, consultation fees and service fees are becoming more common as agencies try to diversify income sources to become less dependent on supplier commissions.

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Travel agents save clients money, but the benefits of booking with a travel agent go way beyond. Travel agents also create high-value travel over OTAs because (the living, breathing, talented humans that they are) are able to advocate for clients when things go awry.

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Travel agents typically do the following: Arrange travel for business and vacation clients. Determine clients' needs and preferences, such as schedules and costs. Plan and arrange tour packages, excursions, and day trips.

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  • You're Not The One Planning Your Travel. While not planning your travel is a pro to some, for other travelers, it's a major con. ...
  • You Add Another Person To The Equation. ...
  • You Actually Have To Find The Agent. ...
  • They're Not Great For Spur-Of-The-Moment Changes.


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Hassle-free booking: A travel agent books everything for you, so you don't have to worry about the details. Plus, if you need to make changes, you just call your agent and he or she will handle it.

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How much does a travel agent cost? The cost of using a travel agent is generally marginal, and often, they won't charge you at all. Much of their money comes from commissions the hotels and wholesalers pay them. Before you decide to book with a travel agent, inquire whether or not they charge fees.

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If you want this to be a six-figure income career for you, then you need to invest in yourself. This may include things like education, FAM trips, marketing, websites, associated costs to branding, a CRM or a travel agent portal to manage your business. Many host agencies will even provide some of these tools for you.

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Being a travel agent is a stressful job. Agents must keep up on all new traveling information as it develops. Those working for themselves will experience tough times if they don't get enough customers. Travel agents market themselves by creating websites, belonging to travel consortiums, and networking.

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And being a remote travel agent can be a great way to earn a living while giving you freedom and flexibility. If you've ever felt the desire to travel abroad, working in the travel industry is a smart way to earn travel allowances from an employer while earning a paycheck.

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Formal Training Needed to Become a Travel Agent In terms of the training time you need to put in before becoming a fully-fledged travel agent, it depends. You could start your career right after high school, or you could put in one to four years to earn a certificate, associate's, or bachelor's degree in tourism.

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