What does Southwest do for delays?

The type of compensation Southwest Airlines gives for delayed flights is a LUV Voucher. These vouchers can be used for the cost of a future flight (but not to cover taxes and fees) on Southwest. LUV Vouchers include an expiration date of one year from the date they were issued.



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There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers. If your flight is experiencing a long delay, ask airline staff if they will pay for meals or a hotel room.

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You can request compensation after the flight To request Southwest flight delay compensation or provide other feedback after the flight, you can contact the airline by phone or email.

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Southwest says it will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation.

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You are also entitled to receive care including free food, refreshments, and, during lengthier delays, a hotel room, as well as free transfers to and from the airport. However, not all Southwest Airlines flight delays are eligible for compensation.

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To receive compensation, you must file a claim with the airline for the delay, and the delay must have been caused by a factor within the airline's control (so a weather delay wouldn't count).

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For example, if your flight is delayed by two hours or more, your airline must take care of you by offering you support services. These can be very different. They start with a simple supply of food and drink and can end with an overnight stay in a hotel.

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Lost, damaged, or delayed baggage Its travel disruption page advises contacting the airline if your baggage was lost, damaged, or delayed, either through Southwest Contact Us or by calling 1-888-202-1024.

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Online customer reviews tend to agree with Skytrax's assessment. According to the 2022 Airline Quality Rating report, Southwest was ranked as the No. 1 airline in 2021 and 2020. In addition, Southwest had the second lowest consumer complaint rate in 2021.

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You're legally entitled to get compensation if the cancellation is the airline's responsibility and both the following apply: the replacement flight delays your arrival by 2 or more hours. your flight was cancelled less than 14 days before departure.

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Once passengers have boarded the aircraft, the compensation structure is $100 in credit for a delay between three and five hours, $175 in credit for a delay between five and six hours, or a $250 credit for a delay of six hours or more.

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To receive compensation, you must file a claim with the airline for the delay, and the delay must have been caused by a factor within the airline's control (so a weather delay wouldn't count).

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According to the Department of Transportation (DOT), there are tarmac delay rules that US airlines must follow: Carriers are not allowed to hold a domestic flight on the tarmac for more than three hours and an international flight for more than four hours, barring a couple of exceptions (like if the pilot deems it's ...

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- Your flight needs to be delayed by at least 5 hours at departure to be eligible for a flight delay refund. - Your flight must be delayed by at least 3 hours at arrival to be eligible for flight delay compensation.

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Passengers are also entitled to compensation if they are delayed on the ground upon arrival, with a $50 credit for a delay of one to two hours, a $125 credit for a delay of two to three hours and a $200 credit for a delay of three hours or more.

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I claim compensation relating to flight (flight number) which I booked from (departure airport) to (arrival airport) on (booking date). The flight was delayed for more than (delay time) hours OR canceled OR took place without me. The problem was not based on exceptional circumstances or act of god.

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You're entitled to get compensation if the flight arrives more than 3 hours late and it's the airline's fault - for example, if they didn't get enough bookings or there was a technical fault.

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My flight is delayed - am I entitled to money or other compensation from the airline? No. There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed.

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Overbooked flight compensation under US regulations
If the airline does not make any substitute travel arrangements for you, you are entitled to 400% of the one-way fare price, not to exceed $1,350 as well as any optional fees paid as part of your reservation (e.g. bag fees, seat upgrades, etc.).

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Southwest apologizes, gives customers frequent-flyer points : NPR. Southwest apologizes, gives customers frequent-flyer points Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.

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