What does special request mean in hotel?

Some special requests – such as room location (ocean view, high/low floor, away from elevator, etc.) – are based on availability and are accommodated at the time of check-in. Also, some special requests are at a premium.



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Requests pertaining to the services in the hotel: Here the guest request would be satisfied by the Front Office department internally. Requests not pertaining to the services in the hotel: Here the guest request would be satisfied by the Front office by contacting the required service provider outside the hotel.

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The three main types of requests guests make at the front desk are reservations, registering, and checking-out. What is the purpose of the group resume book? What kind of information is contained on group resumes, and how does the front desk use such information?

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Ask the hotel for extra amenities, such as stereo to play your romantic music on or even fresh flowers. Some may also offer a butler to provide you two with coffee in bed. In regards to check out, ask them for a late checkout so that you don't have to rush in the morning.

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If you're short on time, here's a quick answer: Yes, hotels do care if you have an extra person in the room. This concern revolves around issues such as safety, capacity, amenities usage, and revenue.

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15 things you didn't know you could get for free at a hotel
  • Most hotels offer free WiFi. ...
  • Bottled water is usually provided gratis in guest rooms. ...
  • Toiletries and personal-care items are useful freebies. ...
  • Request laundry bags to simplify packing. ...
  • Sleep better with a pillow upgrade. ...
  • Better yet, ask for a room upgrade.


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Say clearly the dates you want, the room type, number of occupants (adult / kids), extra bed request and whether you want breakfast or not. Don't forget to mention any additional information or special requests. Ask them to confirm your booking. Give them your phone number if you prefer to be contacted by phone.

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Here are ten key phrases you can use to politely decline requests from guests and clients:
  1. “I apologize for any inconvenience, but unfortunately, we are unable to accommodate that request.”
  2. “I understand your need, but I'm afraid that is not possible at the moment.”


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Below, we'll talk about three different types of hotel guests and what they look for in a hotel.
  • Tourists. Tourists are from out of town and want to experience a new place to the fullest, but what do leisure and tourist travelers want in a hotel? ...
  • Business Travelers. ...
  • Event Travelers.


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