What happens if a delay with KLM causes me to miss my connecting flight?

According to Reservationsgate, if you missed a KLM connection due to delay or weather, you will automatically be booked on the next available flight or you can request a refund.



If a delay with KLM causes you to miss a connecting flight—and both flights were booked under the same ticket/booking reference—the airline is legally responsible for your "duty of care" under EU Regulation 261/2004 (and similar UK laws). First, KLM must rebook you on the next available flight to your final destination at no extra cost. While you wait, if the delay exceeds two hours, they must provide vouchers for food and refreshments. If the new flight requires an overnight stay, KLM is required to provide hotel accommodation and transportation between the airport and the hotel. Furthermore, if the missed connection results in you arriving at your final destination more than three hours late, you may be entitled to financial compensation ranging from €250 to €600, depending on the total distance of your journey. This compensation is only waived if the delay was caused by "extraordinary circumstances," such as extreme weather or an air traffic control strike, which are beyond the airline's control.

People Also Ask

There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers. If your flight is experiencing a long delay, ask airline staff if they will pay for meals or a hotel room.

MORE DETAILS

Missed flight Didn't make it to your next flight because of a delay or other unforeseen circumstances? No worries, you'll automatically be booked onto the next available flight. You'll receive a notification about your new flight details.

MORE DETAILS

If you miss your connection due to a delay, usually the airline is responsible for providing you with a replacement flight to your destination. They will have to book you on the earliest possible flight available.

MORE DETAILS

If there's a flight delay and you miss your connecting flight, the marketing airline is responsible for booking you into the next available flight for free. It's the airline you've bought your flight from. You should contact the airline you made the booking from.

MORE DETAILS

Generally speaking, most airlines will make some kind of efforts to wait for delayed passengers on a connecting flight, though this is not necessarily guaranteed. In some cases, airlines may be able to hold a connecting flight for a period of time, but it is not something that is typically guaranteed by any airline.

MORE DETAILS

The recommended layover time for domestic flights is normally one hour. However, as previously stated, you may require longer if your flights are booked with two different airlines, if you are traveling to a very busy airport or if you require special assistance.

MORE DETAILS

However, if your first flight is delayed for more than 3 hours, you may be entitled to compensation from the airline that caused the delay. In addition to compensation, the airline must offer you a choice between: Reimbursement of your ticket and a return flight to your departure airport if you have a connecting flight.

MORE DETAILS

All flights that are less than 1,500 km (932 miles): 250 euros ($269) per passenger, if you're delayed by at least two hours. Internal EU flights over 1,500 km: 400 euros ($430) per person, if you're delayed by at least three hours.

MORE DETAILS

KLM claims that they process refund requests within 2 to 4 weeks. At ClaimCompass, we analyzed how long it took KLM to process compensation claims in 2019. On average, they confirmed the payment 72 days after receiving the claim.

MORE DETAILS

While skiplagging isn't illegal, American Airlines filed a civil lawsuit earlier this month against Skiplagged.com, accusing the company of unauthorized and deceptive ticketing practices and tricking customers into believing they've gained access to a secret loophole.

MORE DETAILS

The amount of flight delay compensation United States travelers can claim varies. There's a maximum of $700 (excluding accommodation and food costs, which airlines may have to cover). But even short delays can incur penalties of $200 or more.

MORE DETAILS

According to the Department of Transportation (DOT), there are tarmac delay rules that US airlines must follow: Carriers are not allowed to hold a domestic flight on the tarmac for more than three hours and an international flight for more than four hours, barring a couple of exceptions (like if the pilot deems it's ...

MORE DETAILS

If you arrive at your domestic destination 2+ hours later than your original arrival time, international destination 4+ hours later than your original arrival time, or if the airline does not make substitute travel arrangements for you, you will be compensated for 400% of your one-way ticket price or a $1,550 maximum.

MORE DETAILS

Laurel Brunvoll, owner and president of the boutique luxury travel agency Unforgettable Trips, agreed that 90 minutes is a good floor on connection times, even if an airline sends you an itinerary with as little as 40 minutes between flights.

MORE DETAILS

What is a legal connection time? In the U.S. there's no overarching rule about minimum connection times. Airlines are free to set their own guidelines and sell connecting flight itineraries with whatever time between flights they feel is reasonable.

MORE DETAILS

The minimum connection time at Doha Hamad airport starts at 45 minutes. This is valid for international connections of Qatar Airways. Most flights to USA and Canada require at least 1 hour, but there are also flights requiring 1 hour 25 minutes.

MORE DETAILS

You won't be going through customs at Schiphol until you return from your trip. Unless you're travelling to another Schengen country, you'll be going through passport control after the security check. And that process is handled by the Royal Netherlands Marechaussee, not Dutch Customs. Feeling like a confused customer?

MORE DETAILS