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What happens if I forget to tap off a bus?

You'll be charged the Single fare to the end of the journey of the bus you were travelling on - so please remember to 'Tap off'! We all make mistakes, so if you need any assistance let us know.



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You'll be charged the Single fare to the end of the journey of the bus you were travelling on - so please remember to 'Tap off'!

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You do not need to tap off when buying paper tickets. What happens if I forget to tap off? You will be charged the single fare to the end of the route, so always remember to tap off in order to pay the correct fare.

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Load your TAP card electronically with regional and local transit passes, Stored Value (cash amount) or transfers. Then tap your card on the TAP target each time you board a bus or train and the farebox, validator or turnstile will deduct the correct fare.

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Use your phone for contactless fare payment. Buy fare for 26 TAP transit systems. Manage your TAP account including Reduced Fare cards and LIFE discounts.

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Why have I been charged 10p/£1? If you use a Mastercard, your bank statement may show a “pending” 10p or £1 charge for your first tap (10p for UK Mastercards, £1 for International Mastercards). This is just a temporary charge to check the card is valid – we do not collect the payment.

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