What happens if I pay Congestion Charge by mistake?

The rules for refunds of paid congestion charges as set out in the Scheme Order are the same whatever payment method is used. Refunds are only available for unused future days of monthly (20 day) and annual (252 day) charges. Refunds are not available for any part of daily or weekly (5 day) charges.



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The congestion zones themselves work by using cameras to capture the registration plates of those driving there. A fee will be issued to you if you have not pre-paid, and you will be notified of this – so, even if you drove in the zone accidentally, you will find out.

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Using the Congestion Charge Zone Postcode Checker Our Postcode Checker tool, located on this page, is a convenient way to determine whether a specific London postcode falls within the CCZ. Simply enter the postcode of your destination, and the tool will instantly confirm if it lies within the chargeable zone.

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If you drive within the zone, you'll have to pay by midnight on the third day following the journey. If you don't pay on time, you risk getting a Penalty Charge Notice (PCN). To see if and what you need to pay, check your vehicle.

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How do I make a complaint?
  1. Make a complaint online.
  2. Phone: 0343 222 2222 (TfL call charges) International : +44 343 222 2222. Textphone: 020 7649 9123 if you have impaired hearing. Please make sure you have all the relevant details to hand before calling.
  3. Write to: Customer Services Manager. Congestion Charging. PO Box 344.


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If you still feel you've been incorrectly charged, you'll then need to contact TfL to resolve this for you. If you've been charged a maximum fare because you've touched in with one card and touched out with another, we're only able to refund the charge that applied to your Barclays debit card or Barclaycard.

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Advance information signs appear on major roads, indicating the distance to the boundary. On the approach to the boundary, directional signs show which routes take you into the ULEZ and which don't. Signs are at every boundary point telling you when you're entering the zone.

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What happens if you do not pay the ULEZ charge? Drivers entering the ULEZ, have the option to pre-pay the fee or pay by midnight on the third day after the journey. However, if drivers choose not to pay the £12.50 daily rate, they could be met with a Penalty Charge Notice (PCN).

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The Congestion Charge is a £15 daily charge if you drive within the Congestion Charge zone 7:00-18:00 Monday-Friday and 12:00-18:00 Sat-Sun and bank holidays. No charge between Christmas Day and New Year's Day bank holiday (inclusive). The easiest way to pay is by setting up Auto Pay.

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The short answer is yes - Heathrow Airport will be a part of the Ultra Low Emission Zone, so you will need to make some considerations for your journey.

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If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.

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You can pay for the Congestion Charge in several different ways. The official TfL website lets you pay online, or you can use a dedicated Congestion Charge app. If you don't have internet access, you can pay by phone or set up an Auto Pay account for automatic payments.

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