How do I contact Congestion Charge?

How do I make a complaint?
  1. Make a complaint online.
  2. Phone: 0343 222 2222 (TfL call charges) International : +44 343 222 2222. Textphone: 020 7649 9123 if you have impaired hearing. Please make sure you have all the relevant details to hand before calling.
  3. Write to: Customer Services Manager. Congestion Charging. PO Box 344.




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Choose from one of the following three options to lodge a formal complaint:
  1. Make a complaint online.
  2. Phone: 0343 222 2222 (TfL call charges) International : +44 343 222 2222. Textphone: 020 7649 9123 if you have impaired hearing. ...
  3. Write to: Customer Services Manager. Congestion Charging.


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The rules for refunds of paid congestion charges as set out in the Scheme Order are the same whatever payment method is used. Refunds are only available for unused future days of monthly (20 day) and annual (252 day) charges. Refunds are not available for any part of daily or weekly (5 day) charges.

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The congestion zones themselves work by using cameras to capture the registration plates of those driving there. A fee will be issued to you if you have not pre-paid, and you will be notified of this – so, even if you drove in the zone accidentally, you will find out.

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London's Congestion Charge applies between 7am and 6pm Monday to Friday and 12pm to 6pm on Saturdays, Sundays and bank holidays.

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Who doesn't have to pay congestion charges?
  • Blue Badge holders.
  • Roadside recovery vehicles.
  • Accredited breakdown vehicles.
  • Vehicles with nine or more seats.
  • Cars that emit 75g/km or less of CO2.
  • Zero-emission vehicles (Fully electric vehicles and any other zero emissions vehicles)


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