What happens if my pre booked train is Cancelled?

If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator. Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.



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Changing or getting a refund for Advance tickets Advance tickets are non-refundable, unless your train is delayed or cancelled and you choose not to travel. See the Advance ticket terms and conditions for full information.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.

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In this case, you will almost certainly be directed to take the next train. Don't worry if you miss a following connection, you're covered all the way to your destination because of the cancellation (this also works for delays).

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Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.

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If canceling a non-room ticket within 24 hours prior to departure, or a private room ticket within 14 days prior to departure, an additional close-in penalty of 10% of the points redeemed will be collected (waived for Select Executive and Select Plus members).

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If you are caught with a reserved ticket for another train, you will be treated the same way as travelling without a ticket. A hefty fine will be imposed and the railways may also take legal action. If you miss your train with a reserved ticket, you have no option but to reserve a seat again for the next train.

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Advance train tickets aren't flexible, so you must catch the train specified on your ticket. If you catch an earlier train, you may have to pay additional fees, so please check with ticket staff at the station.

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Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services).

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What is the 24-Hour Flight Cancellation Rule? Airlines are required by the DOT to refund you your money if you cancel a flight within 24 hours of booking unless they offer a free, 24-hold option on a fare while you're searching for flights.

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