What happens if my train is Cancelled National Rail?

If your train is delayed or cancelled and you choose not to travel, your unused ticket can be refunded without any fees by the original retailer. If you bought your ticket from a train company, you can find their contact information on our Find a Train Company page.



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If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator. Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.

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Generally, if your train is cancelled or rescheduled, you are entitled to a full refund from the firm you were due to travel with for any ticket type, including advance tickets (see how to claim your money back). This includes where the train is cancelled due to strike action.

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If your connecting train is with the same Carrier as the delayed train you will be able to travel on the next available train to your destination.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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A service cancellation, where the train is still in the timetable but doesn't actually run, and. A partial cancellation, where the train still runs but doesn't call at all stations.

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If you have a valid ticket but the last train of the night is cancelled, or you miss it because you are on a connecting train which is delayed, the train operator has a responsibility to get you home.

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If your train is cancelled due to disruption which is Grand Central's fault and you decide not to travel on provided alternative arrangements, we will not charge you to get a refund, even if you have an Advance ticket.

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No, your ticket is not valid for any other train and you would most likely be kicked off the train at the next stop once they try to scan your ticket. Or make you buy a new ticket on the spot of course.

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