You're entitled to a full refund if your train was cancelled and you couldn't take the next train or decided not to travel. If you didn't use your ticket, you can get a refund without any fees - it doesn't matter what type of ticket you bought.
People Also Ask
If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.
If your connecting train is with the same carrier as the delayed train you will be able to travel on the next available train to your destination. Speak to the train staff to find out if you can board the next train with your existing ticket as you may need to exchange the ticket for a new one, free of charge.
No, your ticket is not valid for any other train and you would most likely be kicked off the train at the next stop once they try to scan your ticket. Or make you buy a new ticket on the spot of course.
Can I get an earlier train with an Advance ticket? Advance train tickets aren't flexible, so you must catch the train specified on your ticket. If you catch an earlier train, you may have to pay additional fees, so please check with ticket staff at the station.
In this case, you will almost certainly be directed to take the next train. Don't worry if you miss a following connection, you're covered all the way to your destination because of the cancellation (this also works for delays).
How much you can get for a cancellation. You're entitled to a full refund if your train was cancelled and you couldn't take the next train or decided not to travel. If you didn't use your ticket, you can get a refund without any fees - it doesn't matter what type of ticket you bought.
If you booked directly through lner.co.uk, you will receive an email if your train has been cancelled. If you signed up for LNER Assistant during your booking or on the LNER App, you may receive a text or push notification.
It is possible to travel in an earlier train than the one you have reserved, but it depends on the ticket type and policy of your railway company. Generally speaking, most tickets are valid for a specific train only and cannot be used for any other service.
A Weekly Season Ticket gives you unlimited travel between two stations. It doesn't matter if you take the train at a Peak or Off-Peak time, you can use it to travel at any time during the day.
This depends on the ticket type. Can be used on a different time train providing the earlier or later train is also within the terms of conditions of the ticket. View full Off-Peak and Super Off-Peak terms and conditions first. Advance tickets are our cheapest tickets and are only valid for the booked train.
Broadly speaking, the people in charge of running our railways have two big challenges. They can be summarised in two simple words: punctuality and overcrowding. But attempts to fix the 'o'-word can sometimes make the 'p'-word worse. It's at the heart of much of the recent disruption on Britain's railways.
A service cancellation, where the train is still in the timetable but doesn't actually run, and. A partial cancellation, where the train still runs but doesn't call at all stations.
You might have an account but weren't logged in at time of booking and so can't see the journey online. If this is the case, find your booking confirmation email and click on 'Login to manage your booking'.