In the event of a suspension in services or a delay of 2 hours or more, we will refund the amounts determined below to the credit card used to make payment.

In 2026, Japan’s Shinkansen remains famous for its pinpoint punctuality, but if a train is late by 2 hours or more, you are entitled to a full refund of the "Limited Express" (Super Express) portion of your fare. This is the "speed surcharge" you pay on top of the base fare. If the delay is caused by an accident or natural disaster and results in you being unable to reach your destination that day, the railway (JR) will often arrange "emergency" overnight accommodation or provide a "train hotel" (stationary carriages for sleeping). For minor delays of 5–30 minutes, which are rare, the conductor will usually make a profuse apology over the PA system, and you can request a "Delay Certificate" (densha chien shomeisho) from the station staff if you need to prove the lateness to your employer or hotel. In 2026, these certificates are also available digitally through the JR apps. It is important to note that if you miss a connection to a non-JR flight or bus due to a Shinkansen delay, JR is generally not liable for those external costs, though they will assist in rebooking you on the next available train.