If you forget to tap off at the end of your trip, an amount for Missed Tap Off or Underpayment will be deducted from your PRESTO card or charged to your credit or debit card at the start of your next trip in the GO network.
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Fares are shown in dollars and cents, and are payable in United States currency. Go Buses accepts payments via credit and debit card over the phone or via the Internet, and via credit card or debit card for in-person transactions with our dispatchers for passengers seeking to travel as stand-by passengers.
Yes. Be sure to tap on when boarding and tap off when exiting to complete your trip. It is important to remember to tap off with the same card when exiting in order to close out the trip, as failure to tap off would leave the trip incomplete.
Remember to tap off at your destination using the same card, phone or watch that you tapped on with as your fare is based on the distance of your trip. This avoids being overcharged the fare to the last stop on the train line or bus route because the PRESTO system doesn't know where you've travelled to.
If you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.
Why have I been charged 10p/£1? If you use a Mastercard, your bank statement may show a “pending” 10p or £1 charge for your first tap (10p for UK Mastercards, £1 for International Mastercards). This is just a temporary charge to check the card is valid – we do not collect the payment.
If the time between touching in at the start and touching out at the end of your journey is more than the maximum journey time limit, you'll be charged two maximum pay as you go fares. A single maximum fare is: up to £9.40 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.