What happens if you pay Congestion Charge by mistake?

The rules for refunds of paid congestion charges as set out in the Scheme Order are the same whatever payment method is used. Refunds are only available for unused future days of monthly (20 day) and annual (252 day) charges. Refunds are not available for any part of daily or weekly (5 day) charges.



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Refunds are only available for unused future days of monthly (20 day) and annual (252 day) charges. Refunds are not available for any part of daily or weekly (5 day) charges.

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There's a £160 fine if you don't pay the ULEZ penalty charge within three days, and you've got 28 days to pay. It goes down to £80 if you get it to TfL in 14 days. TfL sends you a Penalty Charge Notice (PCN) if you've got a fine.

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If you forget to pay the fee, you'll get a Penalty Charge Notice (PCN) in the post for a £120 fine. This is reduced to £60 if you pay it within 14 days. If your vehicle meets the emission standards, the app will automatically tell you that you're exempt and you don't have to pay the charge.

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How do I make a complaint?
  1. Make a complaint online.
  2. Phone: 0343 222 2222 (TfL call charges) International : +44 343 222 2222. Textphone: 020 7649 9123 if you have impaired hearing. Please make sure you have all the relevant details to hand before calling.
  3. Write to: Customer Services Manager. Congestion Charging. PO Box 344.


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A credit card refund occurs after you make a purchase and then have the purchase amount credited back to your account. A chargeback, on the other hand, reverses the original charge and can only occur after you have filed a billing dispute with your credit card company.

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When to appeal a parking ticket
  • You were parked correctly. ...
  • The parking signs or road markings were unclear. ...
  • There was no way to pay. ...
  • You were charged too much. ...
  • You weren't driving when the ticket was issued. ...
  • You couldn't get back to your car. ...
  • Your car broke down. ...
  • You were only just out of time.


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Yes, a council can give you a parking ticket in the UK if you are sitting in the car. If you are parked in a prohibited area, such as a double yellow line, you can be given a ticket. However, if you are parked in a legal parking space and not causing an obstruction, you should not be given a ticket.

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