What if my name is wrong on Global Entry?

How to request an update. There are two ways to complete a Global Entry update. To update your passport information or address, you can complete the update online. For a passport update including a name change, you must make an in-person visit after changing your name in your online Trusted Traveler account.



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If you've renewed your passport or permanent resident card, moved residence or legally changed your name, it's important that all your travel documents match. Changing your Global Entry information with a new address or passport details requires nothing more than an update to your online profile.

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I am having trouble with my Global Entry/NEXUS/SENTRI membership; whom can I contact? If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at (877) 227-5511 or by email.

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Yes, but the passport must have been issued within the last 15 years. In addition, you must have the passport in your possession, it cannot be damaged, you must have been age 16 or older when the passport was issued, and it must have been issued in your current name or you must show legal proof of your name change.

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We've long espoused the benefits of Global Entry, which lets travelers breeze past the lines at U.S. customs by checking in at a kiosk. But there are limits to its powers: Global Entry only works upon entry into the U.S., and not to any country around the world.

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Changing your name in your passport. If you have changed your name by marriage or divorce, you may apply for a new passport to be issued in your new name, using form DS-82 or DS-5504. If you have changed your name any other way, you must apply using form DS-11, Click here for instructions.

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Although there's a $100 fee for renewing your Global Entry membership, you won't have to pay for it out of pocket as long as you have the right credit card. Many credit cards will reimburse these fees up to $100 via a credit issued once every four years, including: Capital One Venture Rewards Credit Card.

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Yes. The name submitted on your airline reservation must be an exact match to the name you provided on your application. If you use a frequent flyer account or online travel profile, ensure that your name is properly saved.

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