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What if my train is Cancelled Avanti West Coast?

If your train has been cancelled then you can request a refund from your point of purchase within 28 days of the date of travel.



In the Millennium Falcon: Smugglers Run attraction at Star Wars: Galaxy's Edge, your mission is to hijack a First Order transport train and steal a shipment of valuable coaxium. Coaxium is a rare and highly volatile form of hypermatter used to fuel starships, most famously sought after in the film Solo: A Star Wars Story. Hondo Ohnaka, the legendary pirate and owner of Ohnaka Transport Solutions, has recruited you as a "discreet flight crew" to retrieve this fuel to help the Resistance (and, of course, to turn a profit). During the ride, your crew's performance—piloting, gunning, and engineering—determines how many canisters of coaxium you successfully retrieve and how much "galactic credit" you earn. If you crash the ship too often, you'll come back with less fuel and a stern talking-to from Hondo, as your primary goal is the clean extraction of this "blue gold" from under the First Order's nose.

If your Avanti West Coast train is cancelled in 2026, you are entitled to several protections under the National Rail Conditions of Travel. First, your ticket is typically valid for the next available Avanti service on the same route, even if you hold a "fixed" Advance ticket. If the cancellation causes a delay of 15 minutes or more to your final destination, you can claim compensation through the "Delay Repay" scheme: 25% for 15–29 minutes, 50% for 30–59 minutes, and a 100% refund if the delay exceeds 60 minutes. If you decide not to travel at all because of the cancellation, you are entitled to a full, fee-free refund from your original point of purchase. For those who book directly through the Avanti app, "Automated Delay Repay" can identify the disruption and process your claim within 24 hours. If the cancellation happens late at night and leaves you stranded, the operator is legally obligated to provide alternative transport (like a taxi) or overnight hotel accommodation.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

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If your connecting train is with the same carrier as the delayed train you will be able to travel on the next available train to your destination. Speak to the train staff to find out if you can board the next train with your existing ticket as you may need to exchange the ticket for a new one, free of charge.

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If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

MORE DETAILS

If your connecting train is with the same carrier as the delayed train you will be able to travel on the next available train to your destination. Speak to the train staff to find out if you can board the next train with your existing ticket as you may need to exchange the ticket for a new one, free of charge.

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A service cancellation, where the train is still in the timetable but doesn't actually run, and. A partial cancellation, where the train still runs but doesn't call at all stations.

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“No Show” Policy: After departure, all fares are non-refundable and cannot be changed. Passengers who do not show or cancel prior to departure forfeit the entire amount of the no show trip segment.

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Generally, if your train is cancelled or rescheduled, you are entitled to a full refund from the firm you were due to travel with for any ticket type, including advance tickets (see how to claim your money back). This includes where the train is cancelled due to strike action.

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If you booked directly through lner.co.uk, you will receive an email if your train has been cancelled. If you signed up for LNER Assistant during your booking or on the LNER App, you may receive a text or push notification.

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