What if someone has used my card for Uber?

Even if you used a credit or debit card, it may still be difficult to trace the purchase as Uber does not provide detailed information about transactions. If you suspect that someone has used your card without your permission, contact your bank or credit card company immediately.



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Even if you used a credit or debit card, it may still be difficult to trace the purchase as Uber does not provide detailed information about transactions. If you suspect that someone has used your card without your permission, contact your bank or credit card company immediately.

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If you don't have the money on your card then you will be flagged and you will not be able to order anymore Uber rides until you pay the balance. Can the bank track who used your debit card? No, not directly. They can only track when and where a transaction was made.

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For times when you want to send your friends and family home–or pick them up–you can request a ride for other adults through your app.

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Yes, you can have two Uber rider accounts with the same credit card. You can have two Uber rider accounts with the same credit card. However, you may not have two Uber driver accounts with the same credit card.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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Data Encryption. With Uber, data encryption is built directly into the app so it can't be stolen from your account.

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Call Uber support and provide the time and fare amount. They will be able to refund you if you are able to prove the discrepancy.

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Short answer: Any amounts we refund to you will be added to your available balance in your member account. You can withdraw these funds back to your card anytime, or we'll do it automatically within a few days. It may then take your bank 3-5 days to process the refund.

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Purchases made with value from the Gift Card are not refundable, except where required by law. For questions, please contact Uber Support. Uber reserves the right to sell, transfer or assign the issuance of the Gift Card and/or funds underlying the Gift Card to another issuer, without notice to you.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.

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It might be a temporary authorization hold. If you were charged twice after a recent ride, the duplicate charge is likely a temporary authorization hold. Uber places a hold when you request a ride in the amount of the upfront or estimated fare price.

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Unaccompanied minors can only use Uber via an approved teen profile in an eligible city. So in any areas that doesn't have UberX Teen or teen profiles, riders under 18 can't use Uber alone. Minors can't request rides, and minors can't ride alone in an Uber even if a parent or guardian says that they requested the ride.

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We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.

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We all know that not everyone is comfortable using a phone or an app to call an Uber, Uber CEO Dara Khosrowshahi said during the showcase. Like my mother-in-law and for her, we have a product that's incredibly easy to use. Customers can request a ride by dialing 1-833-USE-UBER.

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If driver-partners want to raise a grievance about any actioning, they can do so by calling the Uber support team. Their case would be looked into and they would be updated within the next 24 hours. Only exceptions are cases related to safety, where it might take longer to investigate (up to a maximum of 5 days).

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If you think someone might have gotten hold of your login details for any reason, or if something unusual appears in your account, you should change your password right away – and changing it is easy: From the app, open the menu bar. Tap Settings. Tap on your details and then select Password to change it.

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