Resolving Your RequestYou can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.
Even if you used a credit or debit card, it may still be difficult to trace the purchase as Uber does not provide detailed information about transactions. If you suspect that someone has used your card without your permission, contact your bank or credit card company immediately.
If you suspect fraud associated with your account, such as being charged for a ride you didn't take, you may also be eligible to receive a refund. All refund disputes are investigated by Uber and determined on a case-by-case basis. Uber Eats requires you to cancel your order to receive a refund.
Short answer: Any amounts we refund to you will be added to your available balance in your member account. You can withdraw these funds back to your card anytime, or we'll do it automatically within a few days. It may then take your bank 3-5 days to process the refund.
Whether you have a question about your account or want to report an incident, you can contact us. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.
What do I do if the Uber fare increases after reaching the destination? All ride hailing operators calculate your fare based on your location time taken to reach. The calculation is based on distance and time. If you are stuck in traffic the time of ride on will increase as well as the price.
Sometimes, an authorization hold isn't processed by your bank at the same speed as the actual charge, leading your account balance to appear as if you were charged twice. When you check the charge, you'll see the hold stays in pending status, until it disappears from your account.
If you submit a question, our support team will get back to you within 48 hours. You'll receive a notification on your phone from Uber (if you have notifications enabled) letting you know that you've received a response.
Even if you used a credit or debit card, it may still be difficult to trace the purchase as Uber does not provide detailed information about transactions. If you suspect that someone has used your card without your permission, contact your bank or credit card company immediately.