Guests usually respond more positively if you give them the benefit of the doubt. You can say something like this: “I'm sure it was just an honest mistake, but you have more people staying than the booking allows.” If it's only one or two more people, you may allow them to pay an extra fee and carry on, if you wish.
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Airbnb's policy on guests leaves it up to the host to specify and encourages hosts to be clear about their limits. Hosts can state the number of people, cost per person, and the number of beds in the property. However, there is a limit of 16 people, to discourage large parties.
Additionally, accommodating more guests may also require more cleaning and preparation time, which can increase the costs for the host. Therefore, charging more for additional guests is a way for Airbnb hosts to cover these additional expenses and ensure they are adequately compensated for their services.
The majority of hosts pay a flat rate of 3% of the booking subtotal, which is made up of the nightly rate, cleaning fee, and additional guest fees. The flat rate does not include Airbnb fees and taxes. Generally, guests pay a service fee of around 14% of the booking subtotal.
It is up to the discretion of each host to determine whether or not to charge a cleaning fee, although it is worth noting that the charging of a cleaning fee is a common practice on Airbnb. However, some hosts prefer not to charge a cleaning fee and instead add the fee to their overall nightly price.
Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices. It does allow hosts to install security cameras in or around the property – as long as they're not in private areas like bedrooms or bathrooms, and as long as they are properly disclosed.
What we don't allow. Physical intrusions: Hosts, guests, and those affiliated with them or working on their behalf must not access or attempt to access any private spaces without prior permission. In shared stays, this refers to bathrooms when the guest is inside, bedrooms, or beds in shared rooms.
Hidden travel costs like cleaning fees are commonplace on Airbnb. They are explained as a one-time fee pocketed by the host to cover the cost of cleaning their space. Cleaning fees come on top of the base price and a service fee (which Airbnb pockets).