The 4-Star Airline Rating is a seal of Quality Approval awarded to airlines that deliver a good overall Quality performance. The ranking represents airlines providing good Product standards across different travel cabins, and delivering good standards of Staff Service for the Onboard and home-base Airport environments.
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Emirates is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
A five-star airline is one that delivers the highest level of service and the best in-flight experience. One of the companies that rates airlines is the UK-based research company, Skytrax, which has been awarding individual airlines with between one and five stars.
1-Star Airline RatingThis represents a poor quality of Product delivered across the assessment sectors, combining with low and/or inconsistent standards of front-line Staff Service for the Onboard and home-base Airport.
The World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality. The exclusivity of the 5-Star Airline Rating is underlined by the fact that there are just ten 5-Star Airlines that are currently awarded with this coveted quality distinction.
Etihad Airways, the UAE's national airline, has been rated as a Five-Star Global Airline by the Airline Passenger Experience Association (APEX) for the third consecutive year.
Etihad Airways awarded five stars in the APEX 'Official Airline Ratings' 2021. Abu Dhabi, United Arab Emirates – Etihad Airways, the national airline of the UAE, has been officially rated a Five-Star Global Airline by the Airline Passenger Experience Association (APEX).
However, Skytrax ratings are based on a variety of criteria and Emirates may not have met all the requirements for achieving five stars. For example, Skytrax looks at factors such as cabin comfort, in-flight entertainment options, food quality and customer service standards when determining their star rating system.
Explaining Airline Star Rating levelsRatings are based on evaluation of product and service standards across the onboard and airport environments, using a unified and consistent rating system. (Airline Star Ratings are not associated with customer reviews, and are based on research by Skytrax Audit Office.)
Why is Delta a 3 star airline? Delta Air Lines is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.