The World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality. The exclusivity of the 5-Star Airline Rating is underlined by the fact that there are just ten 5-Star Airlines that are currently awarded with this coveted quality distinction.
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The World's Top Airlines of 2023, according to Skytrax
The 5-Star Airline Rating is the original and unique mark of Quality Achievement and a global benchmark of Airline Excellence, awarded following detailed audit analysis and assessment of airline product and front-line service standards.
“Being recognized as a 5-star global airline is a prestigious distinction, reflecting the tireless dedication of Vietnam Airlines to continuously enhance its services, delivering the most seamless and comfortable flights to our passengers.”
The 5-Star Airline Rating is the original and unique mark of Quality Achievement and a global benchmark of Airline Excellence, awarded following detailed audit analysis and assessment of airline product and front-line service standards.
Established in 1933 with a fleet of five aircrafts, Star Alliance member Turkish Airlines is a 4-star airline today with a fleet of 329 (passenger and cargo) aircraft flying to over 303 destinations worldwide with 252 international and 51 domestic.
Tier 1 airlines board more than 25 million passengers per year. Tier 2 airlines board between 10 and 25 million passengers per year. Tier 3 airlines board between 3 and 10 million passengers per year. Tier 4 airlines board fewer than 3 million passengers per year.
Flight numbers of less than three digits are often assigned to long-haul or otherwise premium flights. For example, flight number 1 is often used for an airline's flagship service (see below for a 'List of flight number 1 by airlines').
On a five-star scale, regardless of the bottom rating, 3 stars is often the lowest positive rating, though judging on a purely mathematical basis, 2 1/2 stars would be the dividing line between good and bad on a 0–5 scale.
Lufthansa is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
Dr. Joe Leader, Chief Executive Officer of APEX said: With independently verified passengers serving as the final judges, SAUDIA has set the highest echelon bar of airline experience by winning the APEX Official Airline Ratings™ World Class and Global Five Star rating.”
The 3-Star Airline Rating is awarded to airlines delivering a fair Quality performance equating to an industry “average” of acceptable product and service standards. This global 3-Star airline rating signifies a satisfactory Product quality across different travel cabins.
Based on a combination of certified passenger feedback and professional audits, Emirates was honoured with a 'World Class Award' for safety, well-being, sustainability, service, and inclusiveness, a '5 Star Global Official Airline Rating' recognising all aspects of the global airline, and a 'Passenger Choice Award for ...
China Airlines has been named the 2023 APEX Five Star Global Airline by the Airline Passenger Experience Association (APEX) for the seventh straight year.