What is a mystery guest in a hotel?

Mystery guest may refer to: An unknown guest star (usually on a television series) A mystery shopper for hotels, that is, an individual employed by hotel rating organizations to pose as a lodger to evaluate the quality of a hotel.



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Mystery Guest is used for an objective evaluation of business transactions from the customer's point of view in the hotel, catering, and system gastronomy sectors, in which the tester (mystery shopper) physically tests on site, always on the basis of real test scenarios, and usually purchases a product or makes use of ...

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THE MYSTERY GUEST IS A KEY TOOL TO MAINTAIN SERVICE EXCELLENCE AND IMPROVE THE REPUTATION OF A HOTEL. AND THESE LAST ARE ESSENTIAL ASPECTS IN THE HOTEL INDUSTRY. BECAUSE THIS IS A MARKET WHERE EACH ESTABLISHMENT STRIVES TO PROVIDE AN EXCEPTIONAL EXPERIENCE TO ITS GUESTS.

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Below, we'll talk about three different types of hotel guests and what they look for in a hotel.
  • Tourists. Tourists are from out of town and want to experience a new place to the fullest, but what do leisure and tourist travelers want in a hotel? ...
  • Business Travelers. ...
  • Event Travelers.


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Hotels and restaurants have long adopted a blacklisting strategy where misbehaving guests are prevented from booking with them by having their card marked in their customer database.

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A customer of a hotel, motel, or inn is called a guest. This term is used to make you feel welcome, like you are more than just a customer, and is a specific approach to customer service.

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Different Types Of Hotel Guests - Common Types Of Hotel Guests
  • Tourists. Tourists are from out of town and want to experience a new place to the fullest, but what do leisure and tourist travelers want in a hotel? ...
  • Business Travelers. ...
  • Event Travelers.


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Hotel rooms can be isolated and present safety risks for meeting a stranger. Meeting someone for the first time can be nerve-wracking, but meeting in a hotel room can add unnecessary risk. Hotel rooms can be isolated, making it difficult to escape if things go wrong.

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Hotels typically have a policy in place to ensure that guests are not bringing extra people into their rooms. This is usually done by having the guest sign an agreement at check-in stating how many people will be staying in the room and requiring them to show identification for each person.

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As more and more reality tv shows are outed as being fake or scripted, RadarOnline.com has learned the Food Network's Mystery Diner is the latest series to make the list — using paid actors, re-staging scenes and scripting lines. Not surprised.

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Extended Stay Hotels Here are some examples of amenities that an extended stay hotel might provide: Guest laundry facilities. Additional furnishings like a couch, extra TV and dining table. Kitchenettes with stoves, dishwashers, and other appliances.

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The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.

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Luxury guests tend to bring in more revenue per booking, as they are the guests who will pay for premium amenities and upgrades during their stay.

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Under common law, hotels are required to serve the public without discrimination and can only refuse service on reasonable grounds. These grounds could include a guest's disruptive behavior, involvement in illegal activities, or any action that interferes with the operation of the hotel or the safety of other guests.

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If you feel you've been blacklisted by accident, be willing to give personal information that can distinguish you from the guilty party. And don't threaten legal action. Hotels have the right to refuse service for these reasons, so you won't gain anything but extra animosity from the hotel by trying to sue.

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As The New York Times put it, hotels use these unlisted rooms as a way to delight valued guests or generate buzz. These rooms go by a variety of terms — owner's suites, partnership suites — but one thing they have in common is a hefty price tag.

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