What is an electronic travel voucher?

Electronic travel vouchers are issued in the form of an email, which are embedded with a 13-digit electronic travel voucher number. Electronic travel vouchers can be redeemed to cover the base fare of a new booking. Any taxes and surcharges must be paid separately.



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What is a Travel Voucher? A travel voucher is a certificate, usually electronic, that can be used to pay for travel costs. They often come in the form of hotel vouchers, flight vouchers, or cruise vouchers. They represent a specific value and can be used towards future purchases.

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While credits can be used on as many flights as needed until they're fully used, vouchers can be used only on one flight, with any leftover value going to waste.

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Refundable fares are generally eligible for a full cash refund. Some tickets, including many basic economy fares, simply cannot be canceled. Some tickets can be canceled for a voucher refund, minus a cancellation fee.

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However, airlines may offer their customers a voucher instead of a refund in such cases. In some situations, a travel voucher may seem more attractive to air travellers than a refund (repayment), as they can use the voucher on future trips with the same airline or other partner airlines to save on ticket costs.

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Is it better to get a travel voucher or points? Voucher: Far more limited than a refund, these are generally valid for future travel. They may have an expiration date and may be non-transferable. Miles: Usually awarded to frequent flyers, these can be redeemed for award flights on airlines.

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Many experts estimate that a voucher is worth somewhere between a third and a half of its face value. If you ask for cash but an airline offers a voucher, take the voucher only if the face value is at least double the cash offer.

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If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint.

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