What is an engagement strategy for hotels?

An example of an engagement strategy for hotels is an approach that focuses on pre-stay, in-stay, and post-stay communication. In each phase, hotel management and operations keeps lines of communication open with guests and provides them with the extra amenities and services they need to enjoy a memorable stay.



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First impressions are everything Guests often travel a long way to enjoy a hotel and travelling can be stressful, so the 'check in' experience should be as seamless as possible. Extra touches such as providing warm hand towels, a snack or a refreshing drink encourages guests to relax and puts them at ease.

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