What is an example of room service?

Room service is a service in a hotel by which meals or drinks are provided for guests in their rooms. Guests can place an order for room service on the phone by dialing 118. Dine in the hotel restaurant or order food from room service. If you'd rather dine in your room, ask for our room service menu.



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The majority of the most popular room service items on our list are, well, comfort foods — pancakes, eggs, burgers and pizza all make an appearance, but regional differences also tend to influence menus.

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Room service is a hotel amenity that allows guests to order food and drink to their rooms. Hotel staff arrange the meal with the appropriate dishware and condiments on a room service tray. It's an in-room dining best practice to offer guests a rolling room service table in case they don't want to eat in bed.

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According to American Hotel & Lodging Association, the organization recommends tipping between 15-20% if a service charge isn't already included with the bill. It should be noted, however, that service charge is not always synonymous with gratuity.

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What does the best hotel room service look like?
  • Easy to order.
  • A menu that caters to common dietary requirements.
  • Available at convenient times throughout the day and night.
  • Delivered promptly.
  • Served at the correct temperature.
  • Delivered with everything the guest needs to eat and enjoy the meal comfortably in the room.


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Room attendants are responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean and they address all guest queries politely and knowledgeably.

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According to the first ever Room Service Report from Hotels.com, the most popular room service order around the world is burgers, beating out other comfort foods such as pizza, french fries, tacos and club sandwiches.

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It wouldn't normally include vacuuming and dusting every day unless you've made a mess. Most hotels don't want their housekeepers to touch your belongings so they'll clean around them. On the day you check out your room won't be freshened - they wait until you leave to clean it for the next guest.

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According to a 2019 survey by market research company Phocuswright, 67% of travelers used traditional room service in that year.

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Tipping for room service is expected in destinations where tipping is customary and when a room service charge has not already been added to the bill.

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Room service: If the hotel hasn't already added a gratuity, tip this person the same way you would a server or bartender in the restaurant downstairs: 15% to 20%.

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