What is considered a bad rating on Airbnb?

If a review is less than 5-stars, it is seen as a sign that there are major problems with the property or host. According to some observations, the average Airbnb host quality score is 4.7.



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But yes, there are rules around the rating system that are put in place by Airbnb. J.R. Whalen: Now, you mentioned a moment ago that the average guest rating is between 4.7 and 4.8. That's pretty close to five stars.

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In fact, if a host's account average drops below a 4.8-star rating, then they lose their Superhost status. On top of that, Airbnb could permanently remove a listing if the average drops below a 4.3-star rating!

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There, you'll find any written reviews from previous hosts. Can you see your Airbnb rating? No. You won't find the numeric rating itself, as only hosts can see this rating when a guest tries to book a stay.

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Long Story Long, reviews on Airbnb do matter! They play a critical role in establishing trust, increasing visibility, and informing decision-making for both hosts and guests.

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Examples Of Reviews For Bad Guests on Airbnb Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.

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In the absence of specific details about what might have gone wrong or who might have been at fault, there is no chance of removing a negative review. Similarly, Airbnb does not allow hosts to delete unfavorable or critical reviews submitted by guests. The host can request the removal of a review from Airbnb.

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While you can't remove it, you can report it if you think it violates our Review Policy. Otherwise, feel free to respond with more context or to provide your own perspective, so long as you, too, follow the policy.

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In my estimation accomodation with an average of 4.6 with a high number of reviews is still excellent. Unfortunately they feel they can be tough in markets with a high of listings.

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How do I rank higher on Airbnb?
  1. Offering competitive prices.
  2. Receiving more 5-star reviews.
  3. Providing high-quality pictures of their accommodations.
  4. Maintaining a high response rate.
  5. Having a flexible cancellation policy.
  6. Taking advantage of the listing description section.
  7. Achieving superhost status.


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The average Airbnb occupancy rate varies for different regions. Several variable factors also come into play to decide the average booking rate. Based on hosts' responses on the Airbnb community and other forums, anywhere between 2% and 2.5% is a good booking rate for your property.

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One of the ways Airbnb fosters trust between Hosts and guests is through our review process for stays and Experiences, which helps our community make informed booking and hosting decisions and provides guests and Hosts with honest feedback to help them improve.

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But once both a host and a guest submit their reviews, or the 14-day review period has ended—whichever comes first—both reviews are automatically published simultaneously. Then it's impossible to edit your review and make any changes. Remember: you can't request edits to a review written about you.

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How to handle bad reviews on Airbnb
  1. Never take it as a personal attack.
  2. Cool your head and get perspective. Don't act on impulse.
  3. Acknowledge it and apologize.
  4. Address the issue.
  5. The rest of your response should be professional, polite and concise.
  6. It is always good to end on a positive note.


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Most common Airbnb Complaints
  • Rental Cleanliness.
  • Lack of Communication With The Host.
  • Wi-Fi Connectivity Issue.
  • Property And Amenities Not Identical To The Description.
  • Poorly Handled Emergency.


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Your place is not that clean as expected
Complaints about cleanliness are the most common ones out there. Your guests expect your rental property to be as clean as an upscale hotel room. And if you miss any spot, they won't think twice about commenting about it when they leave you an Airbnb review.

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If there is a problem with your Airbnb stay, the best option is to contact your host immediately. Airbnb recommends starting a request within 72 hours of noticing the issue to ensure that you're eligible for a full refund (if necessary). In many cases, the host can address the problem quickly without involving Airbnb.

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The host can request the removal of a review from Airbnb. But keep in mind that Airbnb won't take this action until the review issue violates Airbnb's review policy. Moreover, the host has 30 days to respond to the review, expressing their point of view or opinion and, if the review is untrue, warning future guests.

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You can negotiate the rate for your next Airbnb stay. There are several reasons that you can give for requesting a cheaper rate, from a last-minute booking to an extended stay. Depending on the situation, a host may be happy to discount the price to avoid having a property sit empty.

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