Amendment of Reservation • Any changes in the booking (postponing, preponing dates, increasing number of roomsguests etc.)
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If you'd like to change or cancel your reservation, contact the hotel or online travel agency directly for help. Google is unable to directly assist with changes and cancellations.
A typical hotel cancellation policy will have a set deadline by which you must cancel your reservation to avoid any fees. This deadline can vary from 24 hours to several weeks before your scheduled arrival date. If you cancel after the deadline, you may be charged a cancellation fee.
If you're willing to reschedule your trip, all bookings made directly with IHG can be changed without charge prior to the hotel's change deadline, but the catch is that deadlines vary by hotel. Additionally, if you change your room to a date that has a more expensive rate, you'll still have to pay the difference.
Ask the hotel to make an exceptionTry calling them to explain your extraordinary circumstances and emphasize that you would stay at the property on an alternative date. What is this? Request that they waive any cancellation fee as a show of good faith. Be polite and courteous.
Provide any documentation that supports your claim – receipts, emails, notes from conversations. Request a chargeback to remove the charge and be credited to your account. The credit card issuer will contact the merchant (hotel) to investigate the disputed charge.