What is passenger with disability?

Special assistance is available to passengers who may need help to travel such as the elderly, those people with a physical disability, such as wheelchair users, and those who have difficulty with social interaction and communication, such as those with autism or dementia.



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A person with a disability may have a physical or mental impairment that impacts a major life activity - such as walking, hearing, or breathing. This may be on a permanent or temporary basis. For example, a person with a temporary disability may have a broken leg that is temporarily fused or immobilized.

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Skip the queues If you have a disability, you can ask to skip the queue at security as part of your Special Assistance. Alternatively, you can pay a small fee to use priority or 'fast track' security lanes at many airports. It's often cheaper to book this in advance by contacting the airport.

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ICAO Vocabulary 5 and 6: Passengers with Restricted Mobility (PRMs)
  • Visually Impaired Passengers.
  • Hearing or Speech Impaired Passengers.
  • Passengers With an Intellectual or Developmental Disability.
  • Wheelchair Assistance – WCHR, WCHS, WCHC.
  • Mobility Aids.
  • Other PRMs.
  • Medical Clearances (MEDA)


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Approximately 27 million passengers with disabilities traveled by air in 2019, according to DOT. Without accommodations, such as appropriate assistance and communication, passengers with disabilities may face challenges when flying.

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If you self-identify as a passenger with a disability who needs additional time or assistance to board the airplane, the airline must allow you to board the airplane before other passengers.

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Special assistance staff can help you travel through the departure gate and on to the aircraft. They will also help you get to your seat and with stowing your carry on bags if required. To assist with this process, different equipment may be used.

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