What is special assistance on flight?

Special assistance staff can help you travel through the departure gate and on to the aircraft. They will also help you get to your seat and with stowing your carry on bags if required. To assist with this process, different equipment may be used.



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How to order special assistance? Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.

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Some specific services are not included in your flight ticket and therefore they need to be specifically requested from the airline. The following services fall under this category: Special baggage (bicycles, wheelchairs, sports equipment, musical instruments etc.) Minors travelling alone.

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A Secondary Security Screening Selection or SSSS designation on your boarding pass means that you've been picked for a secondary security screening. The Transportation Security Administration (TSA) may select passengers for SSSS on flights from, to and within the U.S.

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TSA doesn't publish specific guidelines on why certain passengers get SSSS markings on their boarding passes. Anecdotally, passengers with unusual travel patterns, one-way international flights and travelers to certain countries get it the most. It is also possible that TSA assigns SSSS markings randomly.

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You should make reservations as early as possible and advise the airline what type of assistance you will need. For example, you should indicate whether you need wheelchair assistance or guided assistance. Request an airport wheelchair when you make your reservation if you are unable to walk long distances.

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Passenger Assist allows you to request an assistance booking in advance. Any train company can organise assistance for your entire journey, even if you are travelling on multiple services. Passenger Assist includes: offering a helping hand to navigate the station.

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Don't forget to tip. Thank a wheelchair attendant with $3 to $5, or more if he or she helps with luggage or spends extra time with you.

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Do I have to pay extra to fly with a wheelchair? It's free to check up to two wheelchairs, scooters or mobility devices, including sports wheelchairs and personal medical equipment, in addition to your checked bags. We recommend any mobility device not needed for assistance to your gate be checked in the airport lobby.

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Passenger assistant Primary duties: A passenger assistant is a customer service professional who helps assist travelers at the airport. They handle passenger check-ins, assist with boarding and deplaning and communicate travel information to passengers.

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Your crutches must pass through the X-ray machine when passing through airport security. If you are sitting in a wheelchair, this is ok; otherwise, you would have to hop on one leg.

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8 top tips for a stress-free airport experience
  1. Understand the travel requirements. ...
  2. Pre-book your airport transfers. ...
  3. Pack light – and pack right. ...
  4. Weigh your own bags. ...
  5. Arrive at the airport early. ...
  6. Keep all your paperwork in one place. ...
  7. Speed through security. ...
  8. Seat yourself wisely.


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