What is return policy for Hertz?

Hertz allow a 59 minutes grace period. If a renter returns later than this grace period, Hertz charge for extra hours. Excess hour is charged at one fifth of the daily rate subject to a maximum of 5 hours. Thereafter, full day rate will apply.



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Hertz Local Edition or Off-Airport Hertz Locations
  1. Complete Express Return slip.
  2. Drop rental car keys with completed eReturn slip in Express Return box or hand it to your Hertz representative.*
  3. We will close your rental car agreement and email you your eReceipt.


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If a renter secures their rental with cash, they will receive the refund at the point of return or by mail depending on the location. Note: not all locations will accept cash. If a renter secures their rental with a debit card, their refund will be processed that same day.

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You may incur additional charges if you return the vehicle at a different time or place to that agreed with us or if it is in an excessively dirty or smelly condition. Smoking in the vehicle is prohibited. If the vehicle is returned smelling of smoke an extra cleaning fee will be levied.

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How much is the security deposit for a Hertz rental? A $200 refundable security deposit is collected and held by Hertz on your credit card or debit card when you pick up the car. The deposit is returned when you stop renting the vehicle and return the car.

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Can I get a refund? Contact our Customer Care team at 1 (800) 654-3131 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.

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Hertz Gold members earn one point for every dollar spent on car rentals. Hertz Five Star® and President's Circle® members earn even more points toward free rental days, choose from a wider selection of rental cars and get free one-car-class upgrades as available.

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Customer Complaint: Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

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Hertz Hold on Credit Card The authorization hold is a standard practice. It ensures that the rental charges and any additional expenses (like fuel charges or late return fees) can be covered by the renter's available credit. The hold amount can be up to US$200 for credit cards and US$500 for debit cards.

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We typically reserve an amount on your credit card (or take a deposit) at least equal to the estimated charges plus a security bond (amount is shown on your Rental Agreement). This may be released (or refunded) on return of the vehicle following payment of the rental charges.

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Renters without a ticketed return travel itinerary will need to provide a credit card with sufficient available credit to cover the estimated total amount for the rental and a deposit between $300-$400 depending on the rental location and class of vehicle rented.

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Credit Cards At the time of rental, the estimated total amount for the rental will be charged to the credit card provided by Renter.

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Partial refunds are not permitted by any supplier. However, if a rental is returned early, and the renter/driver has a valid reason for the return, an exception may be made. Normally this means an emergency situation has taken place (death in family, injury, medical emergency, car malfunctions, etc.).

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Do I need to wash the car before it is returned? Cleaning of rental car for normal use is included in the price. If the car is heavily soiled, a recond fee will be added.

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