Love at first flight. Only JetBlue offers the most legroom in coach, free brand-name snacks + drinks, and free wi-fi, live tv and movies at every seat—and award-winning service.
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The 2023 North America Airline Satisfaction Study, from J.D. Power ranked JetBlue as the no.1 airline.
In the battle of airline heavy-hitters, JetBlue shines as a clear favorite for many who value a comfortable flight with spacious seating and hours of entertainment at the ready. However, for those looking for a global network of flights and earning opportunities, Delta is the undisputed champ.
Based on the 2023 J.D. Power North America Airline Satisfaction Study, JetBlue ranked highest in customer satisfaction in the first/business class segment for the second consecutive year. It also ranked in the top three for its premium economy and economy offerings.
JetBlue Airways is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.
JetBlue's lowest performing areas were timeliness (how frequently a flight on the airline was delayed), cancellations (how frequently a flight on the airline was canceled), and the handling of wheelchairs and scooters (how frequently an airline mishandled a mobility device).
JetBlue Airways, like Southwest, got its start as a low-cost airline. Unlike Southwest, however, JetBlue never operated a stripped-down selection of amenities, instead offering some of the perks once only associated with legacy carriers.
Do any JetBlue fares include free checked bags? Yes, some passengers get the first checked bag for free, depending on where they fly. Blue Plus tickets include one free bag within the U.S., Latin America and the Caribbean. All fares between the U.S. and U.K. or Europe, except Blue Basic, include one free checked bag.
Based on the 2023 J.D. Power North America Airline Satisfaction Study, JetBlue ranked highest in customer satisfaction in the first/business class segment for the second consecutive year. It also ranked in the top three for its premium economy and economy offerings.
JetBlue has received praise in the past for being among the most punctual US airlines. However, it has repeatedly ranked behind other carriers like Delta Air Lines, American Airlines, and, yes, United Airlines. According to a 2022 study done by WalletHub, JetBlue scored just 16.52 points out of 50 for reliability.
High on the list was the lack of communication from JetBlue, the lack of accommodations provided to the passengers, and boarding process issues. “The manner in which we were treated was unprofessional, dangerous, and downright inhumane,” Deady wrote.
JetBlue Offers Superior Comfort in EconomyIn addition, you'll get some of the widest seats available on domestic airlines and better than average legroom.
Only JetBlue offers the most legroom in coach, free brand-name snacks + drinks, and free wi-fi, live tv and movies at every seat—and award-winning service.
Does JetBlue offer a first-class flying experience? Kind of — and it's not too shabby an option, either. However, if you're looking for seats specifically labeled “first class,” you may have a hard time finding them; the airline calls its premium seats “JetBlue Mint.