What is the Airbnb policy about the guest reviews?

Airbnb doesn't moderate reviews before they're published, and reviews are encouraged to be transparent. However, reviews do need to be honest and relate to a genuine reservation, and may be removed if they violate our Reviews Policy.



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Guests have 14 days to submit a review, and hosts have 14 days to review their guests. Long Story Long, reviews on Airbnb do matter! They play a critical role in establishing trust, increasing visibility, and informing decision-making for both hosts and guests.

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Just like savvy shoppers on Amazon, many hosts look into the details of bad reviews to see how bad they really are. “We read the reviews to see what the issues were,” Moltrup says. “If they bring extra people to a property, that's no good. If you're damaging stuff or you're not communicating, we look at that.”

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Airbnb holds hosts to a strict 5-star-or-bust expectation. They take any review that is less than 5-stars to indicate that there are major problems with a property or host. In fact, if a host's account average drops below a 4.8-star rating, then they lose their Superhost status.

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If the guest's negative feedback includes any breaches of this nature, you can report it to Airbnb, and they remove the bad review from the website. To do so, go to your “Account” page, click on “View Profile,” and then click the flag icon next to the bad review you want Airbnb to remove.

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How to handle bad reviews on Airbnb
  1. Never take it as a personal attack. ...
  2. Cool your head and get perspective. ...
  3. Acknowledge it and apologize. ...
  4. Address the issue. ...
  5. The rest of your response should be professional, polite and concise. ...
  6. It is always good to end on a positive note.


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Contact Airbnb Customer Service Need a little more help or have a complaint? Contact us by email, chat, or phone at 1-844-234-2500.

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You can provide your opinion in a review after your stay to let the host and others know your displeasure with the stay. However, you won't get a refund.

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There, you'll find any written reviews from previous hosts. Can you see your Airbnb rating? No. You won't find the numeric rating itself, as only hosts can see this rating when a guest tries to book a stay.

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Examples Of Reviews For Bad Guests on Airbnb Sadly, we had issues with [guest name]. They broke things and were very messy, which made hosting them very unpleasant. We would not recommend them to anyone and strongly advise against letting them stay in your property.

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Before you book, a Host will only be shown your first name and identity verification status. Your full name and profile photo will be shared with the Host after your booking is confirmed.

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And so we know that the average rating for homes in the US on Airbnb was 4.74 stars in 2022. And it was pretty much identical in 2021 and 2019, according to a market research firm called AirDNA. But if hosts receive an overall rating of one to three stars, they're essentially in trouble.

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Airbnb will review the issue and contact you as a host. They will also do a follow-up investigation and report back to the neighbor. The good news is that Airbnb is unlikely to suspend or take down your listing, but having many complaints won't be good for your vacation rental business.

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices. It does allow hosts to install security cameras in or around the property – as long as they're not in private areas like bedrooms or bathrooms, and as long as they are properly disclosed.

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If the guests are causing a disturbance, talk to them directly and explain that their behavior is unacceptable. Be polite but firm, and make sure to document any problems so you can report them to Airbnb. 3. If the guests refuse to leave, contact Airbnb immediately and ask for help.

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